Cisco Finesse - how to upload gadgets

[cdnadmin]

This document was generated from CDN thread

Created by: Pavan Pardeshi on 09-08-2012 07:11:20 AM
Hello,

I am new to Cisco finesse world.
I have already run Cisco finesse desktop and understand the Web 2.0 gadgets structure.

I have also downloaded some sample gadgets (eg. screenpop) from Cisco blog.
However I am little bit confuse in using those gadgets in Cisco finesse desktop.

I know that I need to update finesse layout in Cisco Finesse Administration console.
But I don’t know how to upload those new gadgets inside Cisco Tomcat on Cisco Finesse server.

Please guide me to upload new files on finesse server.
Is there any guide which help me to use command line interface on finesse server.

Thanks in advance.

Regards,
Pavan

Subject: RE: Cisco Finesse - how to upload gadgets
Replied by: Pavan Pardeshi on 09-08-2012 09:04:02 AM
I got this working.

Thanks anyways.

Subject: RE: Cisco Finesse - how to upload gadgets
Replied by: Akansha Agarwal on 29-08-2012 03:59:37 AM
Hi Pavan,

Could you plz help and guide me on how to upload a gadget on a finesse server and then use the same in the Finesse Layout Xml.

Thanks,
Akansha

Subject: RE: Cisco Finesse - how to upload gadgets
Replied by: Pavan Pardeshi on 29-08-2012 04:41:48 AM
Hi Akansha,

There is no need to upload the gadgets on finesse server. We can host the gadgets on our own server.
You can host the sample gadgets on IIS OR Apache server.

After uploading, just make the reference in finesse layout as below,
<gadget>http://IP-Address//CallControl/CallControl.xml</gadget>

where IP_Address is the server's ip address where you hosted your sample gadgets.

Thanks,
Pavan

Subject: RE: Cisco Finesse - how to upload gadgets
Replied by: Akansha Agarwal on 29-08-2012 05:58:27 AM
I hosted the gadget thru IIS in my own computer. The url is as follows:

http://<mycomputerIPaddress>/FINESSE/screenpop/Screenpop.xml

and added the same in Finesse Layout Xml.


But i am getting the following error now:

There were issues rendering this gadget.
org.apache.http.conn.ConnectTimeoutException: Connect to <mycomputerIPaddress> timed out.


Thanks for ur help!

Subject: RE: Cisco Finesse - how to upload gadgets
Replied by: Pavan Pardeshi on 29-08-2012 06:30:25 AM
Please check if your IIS is working i.e. port 80 is not blocked by some other application.

Usually Cisco communicator is blocking port 80.
Or try with some other samples.

Subject: RE: Cisco Finesse - how to upload gadgets
Replied by: Akansha Agarwal on 30-08-2012 03:58:13 AM
Thanku so much.. the gadget is working now.

Subject: RE: Cisco Finesse - how to upload gadgets
Replied by: Akansha Agarwal on 30-08-2012 06:00:47 AM
Can you please guide me on how to add call variables and hence add ECC variables to it. I want to see the Name of the person calling me in Finesse Agent Desktop.

Thanks!

Subject: RE: Cisco Finesse - how to upload gadgets
Replied by: Gajanan Pande on 30-08-2012 09:46:02 AM
Folks,

Would you be able to help me with similar gadget query on another thread ? Take a look, pls http://developer.cisco.com/web/finesse/forums/-/message_boards/view_message/6375973

Thanks
GP.

Subject: RE: Cisco Finesse - how to upload gadgets
Replied by: Pavan Pardeshi on 30-08-2012 07:05:10 AM
You need to retrieve the list of media properties associated to the call object
Media properties contains call variables and ecc variables associated with the dialog object.

See the GoogleMapsScreenpop sample for this.
The sample will guide you for using callvariables in finesse desktop