Introduction
This document covers the procedure for configuring Visual Voicemail service on Cisco Unified Communications Manager and Unity Connection.
Visual Voicemail
The Visual Voicemail application is an alternative to audio, or telephone user interface (TUI), voicemail service. You use the screen on your phone to work with your voice messages.You can view a list of your messages and play your messages from the list. You can also compose, reply to, forward, and delete messages.
Visual Voicemail uses the following:
1. A MIDlet. The MIDlet is installed when you update your Cisco Unity or Cisco Unity Connection server to the release required by Visual Voicemail.
2. A phone service that points to the MIDlet. You install this phone service on the phones in your Unified Communications system.
DSPs reside either directly on a voice network module, such as the NM-HD-2VE, on PVDM2s that are installed in a voice network module, such as the NM-HDV2, or on PVDM2s that are installed directly onto the motherboard, such as on the Cisco 2800 and 3800 series voice gateway routers. You must determine the number of PVDM2s or network modules that are required to support your conferencing and transcoding services and install the modules on your router.
Prerequisites
Before you install Visual Voicemail, check that your system meets all the necessary prerequisites.
Visual Voicemail Release 7.1
1. Cisco Unified Communications Manager release 7.1(2) or later.
2. Cisco Unity or Cisco Unity Connection Server:
Use either of the following:
• Cisco Unity release 7.0 with Engineering Special (ES) 19 or later. You also need the following:
–Cisco Unity Web Service (VMWS) version 7.0.2.73 or later.
–Microsoft Exchange configured as the message store.
–DCOM rights enabled. Use the Permissions wizard to do this.
• Cisco Unity Connection release 7.1(2) or later. Use Cisco Unity Connection release 7.1(3) ES 12 or later for a cluster of publisher and subscriber Cisco Unity Connection servers in an active-active configuration.
3. Phone Firmware Version: 8-4-3 ES 2 or later.
Ensure that you have the correct versions of all the required software, as listed in the release notes at the following URL:
http://www.cisco.com/en/US/products/ps9829/prod_release_notes_list.html
Configuration Procedure
1. Creating a Voicemail Pilot Number for Visual Voicemail
Step 1 Select Voicemail-->Voicemail Pilot in Cisco Unified Communications Manager Administration
Step 2 Select Add New
Step 3 Enter a directory number for the voicemail pilot for visual voicemail in the voicemail pilot number field
Step 4 Select the same CSS that you use for the Visual Voicemail system from the CSS list box
Step 5 Enter a description in the Description field, for example, Enter Visual Voicemail Reverse Trap Pilot
2. Creating a Hunt Pilot for the Voicemail Pilot Number
Step 1 Select Call Routing-->Route/Hunt-->Hunt Pilot in Cisco Unified Communications Manager Administration
Step 2 Select Add New
Step 3 Enter the number of the Visual Voicemail Pilot number in the Hunt Pilot field
Step 4 Enter a description in the Description field, for example, Enter Visual Voicemail Reverse Trap Hunt Pilot
Step 5 Select the same Hunt List that is associated with your telephone user interface(TUI) voicemail system from the Hunt List list box
Step 6 Select save
3. Configuring the Reverse Trap Rule on Cisco Unity Connection
Step 1 Select Call Management-->Call Routing-->Direct Routing Rules in Cisco Unity Connection Administration
Step 2 Select Add New
Step 3 Enter a name for the rule in the Display Name field, for example, Visual Voicemail Reverse Trap Rule.
Step 4 Select Save
4. Create a Condition
Step 1 Select Add New in the Routing Rule Conditions section
Step 2 Select the Dialed Number option
Step 3 Select Equals from the list box of condition operators
Step 4 Enter the number of the Visual Voicemail pilot number in the value field
Step 5 Select Save
Step 6 Check that the new rule is displayed in the Routing Rule Conditions sectio
Step 7 Select the Edit Direct Routing Rule link at the top of the window
Step 8 Select the Conversation option on the Edit Direct Routing Rule window, then Select Reverse Trap from the list box
Step 9 Select Save
5. Testing Visual Voicemail .Jad file on your Voicemail server
Step 1 Start a browser
Step 2 Access the URL of the .jad file on the voicemail server
Step 3 You can access the URL structure as follows:
http://<IP address of voicemail server>/midlets/VisualVoicemail/VisualVoicemail.jad
Step 4 open/save the file that you get from the above step
6. Adding the Visual Voicemail Service
Step 1 Select Device-->Device Settings-->Phone Services in Cisco Unified Communications Manager Administration
Step 2 Select Add New
Step 3 Enter information in the IP Phone Services Configuration window as follows
-->Service Name(Enter the name of the service exactly as it appears in the VisualVoicemail.jad file. This name if displayed in the list of available services when you subscriber a phone to a service)
-->ASCII Service Name(Enter a name for the service in ASCII characters. This name is diplayed on a phone if the phone cannot display Unicode characters)
-->Service URL(Enter a URL that points to the service target .jad file)
-->Service Category(Select Java Midlet)
-->Service Type(Select Messages to associate the service with the Messages button on the phone)
-->Service Vendor(Enter the name of the service vendor as it appears in the VisualVoicemail.jad)
Step 4 Select Save
7. Select New Parameter to add a parameter to the service
Step 1 Parameter Name-->voicemail_server
Step 2 Parameter Display Name-->Voicemail Server
Step 3 Default value-->(hostname of primary server)
Step 4 Parameter Description-->Hostname of voicemail server
8. Select Add New to add another parameter to the service
Step 1 Parameter Name-->call_connect_delay
Step 2 Parameter Display Name-->Call Connect Delay
Step 3 Default value-->1000
Step 4 Parameter Description-->Default Call Connect Display
9. Select Add New to add another parameter to the service
Step 1 Parameter Name-->log_level
Step 2 Parameter Display Name-->Log Level
Step 3 Default value-->info
Step 4 Parameter Description-->level of logging
Save and close
10. Subscribing Individual Phones to Visual Voicemail
Step 1 Select Device-->Phone
Step 2 Search for the phone in the Find and List Phone window
Step 3 Select the phone
Step 4 Select Subscriber/Unsubscribe Services from Related Links, then Select Go
Step 5 Select the Visual Voicemail service from the Select a Service dialog box
Step 6 Select Next
Step 7 Select Subscribe
Related Information
