User creation in AD and assignment of an extension number to that user in CUCM are two separate processes normally handled by two separate teams in an organization.
User extension created/changed in CUCM needs to be manually updated in AD.
Whenever an employee leaves the organization the user record in AD is disable d/deleted. There is no automated process present to remove that deleted employee’s record from CUCM corporate directory.
There is no process to update the user's "Display Name" info in AD into CUCM so that it is displayed in the called party's Cisco IP Phone screen.
Manual flow of data between these two platforms gives possibilities of wrong info to be presented to employees accessing corporate directory
Parsec’s MARS CUCM Process Automation application provides a solution to above pain points.
VIDEO : https://www.youtube.com/watch?v=B9L2pcyBp0w
For more details write to info@parsec-tech.com
www.parsec-tech.com
Refer attached document for more details.
