Introduction
This document explains "How to Reset the CUCM Operating System Administrator Password ?", If you forgot the Administrator Password and unable to access the system.
Components Used
- Cisco Unified Communications Manager 8.0
Note: This Procedure is applicable to CUCM 5.x/6.x/7.x/8.x
Password Recovery Procedure
This section describes the CUCM OS Administrator Password Recovery Procedure
Step 1: Log in to the system with the following username and password: You must have the Physical Access to the system to peform this operation. Log in to the System via the Console with the below username and Password.
• Username: pwrecovery
• Password: pwreset
Welcome to admin password reset window displays.
Step 2: Press any key to continue.
Step 3: If you have a CD or DVD in the disk drive, remove it now, If you have media in CD/DVD it will keeps prompting you to Remove it.
Step 4: Press any key to continue.
The system tests to ensure that you have removed the CD or DVD from the disk drive.
Step 5: Once the system has determined there is No CD/DVD, It will Prompt you to Insert the CD/DVD.
Insert a valid CD or DVD into the disk drive.
Step 6: After the system verifies that you have inserted the disk, you get prompted to enter a new Administrator password.
Step 7: Re-enter the new password.
The system checks the new password for strength. If the password does not contain enough different characters, you get prompted to enter a new password.
Step 8: After the system verifies the strength of the new password, the password gets reset, and you get prompted to press any key to exit the password reset utility.
Related Information
