Showing results for 
Search instead for 
Did you mean: 
Greeshma Bernad
Cisco Employee
Cisco Employee

Following are the roles needed in CUCM for Extension Mobility:

  • Phone Services Subscribe: This is needed if you want to add the Extension Mobility phone service to Devices and Device Profiles.
  • User Web Page: This is needed if you want to edit users so you can assign Device Profiles, phone extensions, etc.
  • Service URL Page: (optional)  This will help if you want to create a Service URL button on the station (i.e. pointing to the EM service).

In order to assign these roles, perform these steps:

  1. Choose User Management > Role. The Find and List Roles window displays.
  2. Locate the the Standard CCM Phone Management role  and copy the role  by clicking the Copy button next to the role. In the popup window that displays, enter a name for the new role and click OK.
  3. Add the following roles: Phone Services Subscribe, User Web Page and Service URL Page. Give the Read and Update Permissions and Save.
  4. Go to User Management > Groups. Copy the Standard CCM Phone Administration group to a new group. Enter a name for the new group.
  5. Edit the role assignment.  Remove the Standard CCM Phone Management role and add new role you have created.  Click Save.
  6. Associate the end user to the group.

Refer the following documents for more information:

The information in this document is sourced from


Thanks for sharing. I have almost pulled out all my hair plugs

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers
Quick Links