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Dialer w/ ICM Agents

adignan
Level 8
Level 8

on ‎10-13-2009 06:16 AM

Are there any limitations in regards to the Cisco Outbound Dialer when the agents are not on Cisco IP Phones, but rather sitting on a 3rd party ACD phone (Avaya for example) integrated via PG?  CallManager will be in the mix to register the dialer ports, but the agents are a mix of Cisco IP Phones and Avaya phones (Avaya integrated via PG).

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