Created by: Swamynathan.b Balasubramanian on 20-10-2011 07:42:28 AM Hi, I have logged in an agent with login id 1010 into Cisco Finesse Desktop DR2(8.5.3). I made an ACD call and the agent was able to answer the call. When i used poster to see the user status using GetUser API (http://192.168.10.195/finesse/api/User/1010) i got the results properly.The output received was <User> <dialogs>/finesse/api/User/1010/Dialogs</dialogs> <extension>3001</extension> <firstName>1010</firstName> <lastName>1010</lastName> <loginId>1010</loginId> <loginName>1010</loginName> <roles> <role>Agent</role> </roles> <state>TALKING</state> <teamId>5003</teamId> <teamName>5003</teamName> <uri>/finesse/api/User/1010</uri> </User> But when i tried getting the dialogs associated with the user http://192.168.10.195/finesse/api/User/1010/Dialogs i got an error "HTTP Status 404 - Not Found" What might be the problem? Any help is appreciated. Thanks Hari
Subject: RE: Dialog Information Replied by: David Lender on 20-10-2011 10:25:59 AM Are you trying to use the Finesse desktop and poster at the same time? This is not permitted.
Subject: RE: Dialog Information Replied by: David Lender on 20-10-2011 10:45:48 AM I tried using just Poster to login an agent and then request the list of dialogs and I also got the 404 error. I will investigate further.
Subject: RE: Dialog Information Replied by: David Lender on 20-10-2011 12:28:29 PM It appears the Dialogs method is not supported in the Finesse 8.5(3) DR2. Support for this should be available in the next Developer Release.
Subject: RE: Dialog Information Replied by: Swamynathan.b Balasubramanian on 21-10-2011 01:53:32 AM David, Thanks very much. i shall wait for the next developer release.
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