This document was generated from CDN thread
Created by: Janine Graves on 08-10-2008 12:29:48 AM
In a CVP comprehensive environment, if ICM passes the callid, ani, and dnis to the Studio application in the ToExtVxml array, does vxml server automatically log this information into the Activity Log?
I was under the impression the app developer had to manually log it, but my students tell me that it
Subject: Re: Does vxml server automatically log callid, ani, dnis passed in from ICM
Replied by: GEOFFREY THOMPSON on 08-10-2008 01:27:32 PM
Janine,
The applications automatically log parameters. For example:
08:41:59.563,,start,newcall,
08:41:59.563,,start,ani,NA
08:41:59.563,,start,areacode,NA
08:41:59.563,,start,exchange,NA
08:41:59.563,,start,dnis,NA
08:41:59.563,,start,uui,NA
08:41:59.563,,start,iidigits,NA
08:41:59.563,,start,parameter,ANI=5148815288
08:41:59.563,,start,parameter,MOCode=CA
08:41:59.563,Subdialog Start_01,enter,
I pass ANI in ToExtVXML[1] and MOCode in ToExtVXML[2]. Of course, the application name is in ToExtVXML[0].
So yes.
Regards,
Geoff
Subject: RE: Re: Does vxml server automatically log callid, ani, dnis passed in from
Replied by: Amy Lewis on 30-06-2009 03:28:10 PM
Could someone please provide direction regarding how one can use start,parameter,ANI=XXXXXXXXXX in the vxml app? We have been successful in getting ANI & DNIS to the Call Studio app w/ the method described by Geoff. We would like to run a test against the DNIS to determine if caller resides in New York State in our application but have not been successful in our attempts to access it (or its value).
Subject: RE: Re: Does vxml server automatically log callid, ani, dnis passed in from
Replied by: Janine Graves on 30-06-2009 03:34:55 PM
If ani and dnis are being passed from ICM into the Studio application as ToExtVxml ="ani=1111;dnis=2222", then the information will be available as Session data {Data.Session.ani} and {Data.Session.dnis}
Janine
www.TrainingTheExperts.com
Subject: RE: Re: Does vxml server automatically log callid, ani, dnis passed in from
Replied by: Janine Graves on 30-06-2009 03:36:05 PM
In your example, it looks like ICM is passing it as 'ANI' (upper case) so it'll be available as {Data.Session.ANI} - be careful as it IS CASE SENSITIVE!
Subject: RE: Re: Does vxml server automatically log callid, ani, dnis passed in from
Replied by: Amy Lewis on 30-06-2009 06:57:16 PM
Thank you, Janine, works great.
