Finesse Agent Failover notification

cdnadmin · ‎01-24-2014

This document was generated from CDN thread

Created by: Matthew Page on 04-09-2012 12:36:38 PM
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I have recently installed Finesse 8.5 and the agents have
noticed that occasionally they receive a message informing them the finesse
server is down. It then redirects them to the secondary server. This doesn’t happen
to all the agents at the same time so I would guess the server isn’t actually
go down. What logs should I be looking at to try find the route cause? Also
what is the maximum delay between agent and finesse server before it will
timeout?

Thanks,
Matt

Subject: RE: Finesse Agent Failover notification
Replied by: David Lender on 24-09-2012 03:38:06 PM
If you are having issues with failover I suggest you open a TAC case for Finesse product. This is not an API issue.