Introduction
This document will demonstrate how to take Infocap logs from Cisco WebEx Meetings Server (CWMS).
If you have a CWMS problem and require support from Cisco TAC, please generate these logs before opening a case.
Instructions
1. Log download page
Log into the CWMS Administration page and click the "Support" link in the top right.
![support support](/legacyfs/online/media/cwms_1.jpg)
From within the Support page, click the "Logs" link.
![logs logs](/legacyfs/online/media/cwms_2.jpg)
2. Types of logs
There are two types of Infocap logs: Overall System Log and Particular Meeting Log.
If you had a problem with a specific meeting, please generate a Particular Meeting Log in addition to an Overall System Log.
2.1 Overall System Log
Choose "Overall System Log," specify the appropriate From/To Date and Time, and TAC SR Number (if applicable).
Then click "Submit" to initiate the request.
![overall overall](/legacyfs/online/media/cwms_3.jpg)
2.2 Particular Meeting Log
Choose "Particular Meeting Log" and specify the appropriate Meeting Number and TAC SR Number (if applicable).
Then click "Submit" to initiate the request.
![particular particular](/legacyfs/online/media/cwms_4.jpg)
3. Log Download
After clicking the Submit button, the system will gather the Infocap logs and send an email like the one below to the email address of the logged-in CWMS administrator. You can download the logs from this link.
![email email](/legacyfs/online/media/cwms_mail.jpg)
4. Additional Cluster Information
When opening a TAC case, please also provide a screenshot of the System Details page so we can better understand your deployment.
Click "System" from the Administration page.
![system system](/legacyfs/online/media/cwms_system.jpg)
Click "View More."
![viewmore viewmore](/legacyfs/online/media/cwms_viewmore.jpg)
Take a screenshot of the following page.
![screenshot screenshot](/legacyfs/online/media/cwms_final.jpg)