on 01-24-2014 05:30 PM
NOTE -----An omission in my previous reply, when you return back to ICM from the Studio application, ensure that ICM looks at the FROM External VXML[0] to see what the new value should be for your global var.----- (I've fixed it below):Ryan Burtch:Janine:
You mentioned "Have ICM pass the current value of the CallCenterOpen flag to the Studio application in the ToExtVxml array".
- I know that I can do this in a Peripheral Variable, but could you help me out with the 'Value' to pass? My Global Variable is: Global.userBVT_Open_Hours
- Also, Do you know how I would program the Global Variable 'Value' / Perameter in the Decision Element (CVP Call Studio)? (i.e. I want to be able to announce the current state of the call center (closed/open) and ask the caller what they would like to do.)
This is what I have so far:
See attached.
Hi Ryan,Ryan Burtch:Janine:
You mentioned "Have ICM pass the current value of the CallCenterOpen flag to the Studio application in the ToExtVxml array".
- I know that I can do this in a Peripheral Variable, but could you help me out with the 'Value' to pass? My Global Variable is: Global.userBVT_Open_Hours
- Also, Do you know how I would program the Global Variable 'Value' / Perameter in the Decision Element (CVP Call Studio)? (i.e. I want to be able to announce the current state of the call center (closed/open) and ask the caller what they would like to do.)
This is what I have so far:
See attached.
thank you
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: