Cisco IPMA Shared line support:
Prerequisites:
- IPMA Service, CTI Manager and Tomcat should be running in CUCM
- These are the phones supported for IPMA :
Cisco 7937 Cisco 7940 Cisco 7941 Cisco 7941G-GE Cisco 7942 Cisco 7945 Cisco 7960 Cisco 7961 Cisco 7961G-GE Cisco 7962 Cisco 7965 Cisco 7970 Cisco 7971 Cisco 7975 Cisco 7985 Cisco IP Communicator Cisco 7906 Cisco 7911 Cisco 7931 Cisco 7941 Cisco 7941G-GE Cisco 7942 Cisco 7945 Cisco 7961 Cisco 7961G-GE Cisco 7962 Cisco 7965 Cisco 7970 Cisco 7971 Cisco 7975
- Configuration Procedure:
- 1. Configure the phones and associate them to the end users:
- The manager IP Phone should have on its primary extension the same number as the secondary line in the assistant’s phone.
- Add the appropriate phone button template (Manager and Assistant)
- Please note that Manager will use “Standard Shared Mode Manager”
- 2. Under System > Service Parameters > Choose the Server and the Cisco IP Manager Service and enter the parameter for the server and the clusterwide parameters.
**You must restart CTI Manager after this configuration.
- 3. If you want to use intercom (optional) please refer to this post: https://supportforums.cisco.com/docs/DOC-4194
- 2- Configure Manager and Assistant End Users:
- 1. Go to the Manager end user and in related links select Manager Config > uncheck Auto config > select the device name which was configured in step 1.1 > select the assistant and line then hit “Save”:
- 2. Go to the assistant and in the related links go to Assistant Config > uncheck Auto config > select the device name which was configured in step 1.1 > Primary Line should be the one shared with the Manager and so on:
- 3. Restart CTI Manager and IPMA Service
- 4. Enjoy IPMA with Shared Line Support!
