RTMT Plugin Installation Error on Windows Machine

[voipeee]

Hi All,

Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers are GUI, Console and Silent”  when trying to install RTMT (Real Time Monitoring Tool) Plugin on Windows Machine? You may receive the above error on Windows 7, Windows 8,  Windows 2010 or  Windows 2012.

There are two ways to resolve the issue:

Solution A:

• Copy the the CcmServRtmtPlugin.exe to C:\ Drive on your Windows Machine
• Launch Command Prompt on your Windows Machine
• Type “cd\” without quotes and hit enter
• Type “CcmServRtmtPlugin.exe -i gui” without quotes and hit enter.

The installation should start and continue without prompting the above error.

Solution B:

• Right Click CcmServRtmtPlugin.exe > Troubleshoot compatiblity

From there you should be able to install it.

Please don't forget to rate, if this helps.

Thanks,

Muk

[abohala68]

very good ......thank you

[DheerajYadav7722]

Thank you so much for making this document

[RachelGomez161999]

There are two ways to resolve the issue :

Solution A :
Copy the the CcmServRtmtPlugin.exe to C:\ Drive on your Windows Machine
Launch Command Prompt on your Windows Machine
Type “cd\” without quotes and hit enter
Type “CcmServRtmtPlugin exe -i gui” without quotes and hit enter.
The installation should start and continue without prompting the above error.

Solution B –

Right Click CcmServRtmtPlugin.exe > Properties
Go to Compatibility tab
Compatibility Mode > Check mark “Run this program in compatibility mode for:”
Select Windows 8 or Windows 7 from Drop Down Menu
Click on Apply
Click on OK
Launch CcmServRtmtPlugin exe
The installation should start and continue without prompting the above error.

Hope this helps!

Rachel Gomez

[Willjoe2442]

on your management PC open a webpage to your CUCM and navigate to Application > Plugin. in the next screen either accept the default location to install the software, or select somewhere acceptable to install the RTMT software. Regards, Will