on 01-20-201610:15 AM - edited on 03-25-201906:30 PM by ciscomoderator
Care Assistant is a Spark bot (web robot) that pairs Spark Message users with experts based on their request or question. Care Assistant is a feature available with Spark Message to provide assisted support by accessing the human intelligence available within Spark -- people who can answer questions. Ask a Care Assistant a question and it will either tell you which topics it knows about or will start looking if your question includes a match to a topic it knows about. If you are a Spark user, you can create your own Care Assistant by logging in here.