Factory reset Sx80 endpoint

[Amrinder Singh]

The SX80 codec can be factory reset in several ways:
By issuing the xAPI command: xCommand SystemUnit FactoryReset Confirm: Yes
By using the Touch panel: Settings - Administrator Settings - Reset

The Procedure i have explained in this video is doing a factory reset using a physical button.

By using the following power button sequence:
1. Power down the unit by holding the power button in for 5 seconds. 
2. From a cold start, press and hold the power button in for 10 seconds until the power LED starts to blink. 
3. Press the power button twice within 2 seconds and the codec will reboot with default settings. 
4. The unit is now reset to factory defaults.

Here is the Serial output, at the time of factory reset.

Hardware-triggered factory reset being performed
Shutting down
Unmounted /oldroot/run
Unmounted /oldroot/proc
Unmounted /oldroot/dev/shm
Unmounted /oldroot/dev/pts
Unmounted /oldroot/sys/fs/cgroup/systemd
Unmounted /oldroot/sys/fs/cgroup/cpuset
Unmounted /oldroot/sys/fs/cgroup/debug
Unmounted /oldroot/sys/fs/cgroup/cpu,cpuacct
Unmounted /oldroot/sys/fs/cgroup/memory
Unmounted /oldroot/sys/fs/cgroup/devices
Unmounted /oldroot/sys/fs/cgroup/net_cls
Unmounted /oldroot/sys/fs/cgroup/blkio
Unmounted /oldroot/dev
Unmounted /oldroot/sys/fs/cgroup
Unmounted /oldroot/sys
Unmounted /oldroot
losetup: /dev/loop0: No such device or address
Unmounting flash disk
Restarting system.

[desingh3]

Good Video quality.

[szilveszter.kovacs]

Hi!

I found a bug:

SX80Codec
Cisco Codec Release TC7.3.3.c84180a
SW Release Date: 2015-06-12

xcommand SystemUnit FactoryReset Confirm (Press enter)
tshell: Remote closed connection

login: admin
Password:
Welcome to the Cisco Telepresence maintenance shell.
Type 'help' or '?' for help.

[Sko89]

Hi All,

Please can someone help me with factory reset settings for Cisco C60. Since password has been forgotten.

Thanks

[mohammedshahidali88]

Follow below steps.

1. Connect a serial cable to the system at 38400, 8, N, 1
2. Reboot the system
3. Log in with the user "factoryreset". This user is only available a short period of time after reboot (in TC6 it is always available). When logging in with this user it is possible to do an xcommand systemunit FactoryReset Confirm: Yes.
4. Do a reboot: "Xcom boot"
5. The system is now factory reset.

6. After short rebooting you must login to the c60 unit by putting user : admin and password : "" (blank)

Mark my post if it useful for you