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Elias Sevilla Duarte
Cisco Employee
Cisco Employee

Introduction

This document describes the details about the Cisco Collaboration Endpoint software upgrade error “File too large”, and guides through the possible workarounds to upgrade the endpoint to the desired version.

Problem

For endpoints running version CE9.7 or earlier versions, attempting to upgrade to CE9.13 or later, the error “File too large” is observed as demonstrated in the screenshot below:

File is too largeFile is too large

Cause

The cause of this error is due to the software file size exceeding the 1GB limit. It is important to note that this is expected when attempting to upgrade via the web interface.

 

Solution

There are 2 ways to work around this issue, see below:

  1. Upgrade the endpoint via provisioning server CUCM or TMS.
  2. Step upgrade to CE9.8.2 or CE9.9.2

 

Upgrade via CUCM or Cisco TMS

To address the issue by upgrading via CUCM or TMS, please refer to the following videos:

Video - CUCM Endpoint Upgrade

Video - TMS Endpoint Upgrade

 

Step Upgrade to CE9.8.2/CE9.9.2 then to the desired version.

Upgrade to ce9.8.2 or CE9.9.2. You may need to open a TAC case if the proper upgrade file is not available. Please note. This procedure includes deferred version of software, thus please be sure to upgrade to an officially supported software version, once done with CE9.9.2/CE9.8.2.

 
 

 

Follow the normal upgrade procedure from ce9.8.2 or CE9.9.2 to the desired version, it is recommended to upgrade to the latest version. Please refer to the Endpoint GUI Upgrade Video

 

Resources

Open a TAC Case to request access to CE9.9.2 or CE9.8.2 - Support Case Manager

Do you need software for WebEx Room Kit Plus? Go here

Do you need software for WebEx Room Kit? Go here

Do you need software for WebEx Room Kit Mini? Go here

Do you need software for WebEx Room 55? Go here
Do you need software for WebEx Room 70 G1? Go here
Do you need software for WebEx Room 70 G2? Go here
Do you need software for WebEx Room 70 Panorama? Go here

Comments
Elias Sevilla Duarte
Cisco Employee
Cisco Employee

A good resource to download software and learn about software version numbering scheme for Cisco TelePresence endpoints here: https://community.cisco.com/t5/collaboration-voice-and-video/telepresence-endpoint-software-download-and-software-numbering/ta-p/4423550

Nice document @Elias Sevilla Duarte I'm sure many will have great use for this.

Vishal1551
Level 1
Level 1

Hi Sir, recently I have installed room 70 Panorama but the panoramic layout is available please suggest what version we have to upgraded, we are working on 10.19.4.2

@Vishal1551 Please post your off topic question to the OP topic in your own question thread instead as a comment on a knowledge base post.

Vishal1551
Level 1
Level 1

@Roger Kallberg Noted Sir,  if you help me with this, it will be highly appreciated

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