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Factory Reset Dx80 Endpoint

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Cisco Employee

Factory Reset DX80

 

There are many ways to factory reset a unit
Soft Reset - Apps -> Backup and reset –> Factory Reset
Factory reset button rear panel near micro USB Key press sequence ( Outlined below - have to be quick)

 

  • Hold volume up during boot until mute led is lit (red), then press mute button (the button above the volume up Button).
  • Alt boot: Hold volume down during boot until mute led is lit (red), then press mute button.
5 Comments
Beginner

Is there another method using a serial port connection?

Cisco Employee

  

Cisco Employee

Nice document Amrinder ...

Cisco Employee

On the DX80 near the power connection, is a small hole for Factory reset, press and old you will see the information on the screen. 

Beginner

Hi. Jut to inform you. 

 

I have DX80 which has non functional touch screen. And not only that. It randomly generates clicks. 

 

What I wanted to point out. 

There was at least for me difference between

   factory reset small button on the back ( you need something like pin or iphone sim card remover tool to be able to press it. 0 

 and "power --> volume up --> press mute while LED is red"

 

Both did not resolve my issues but after the "power ... " method I was able to get at least mouse working. I don't know whether there is some difference between these two ways of re-setting the product. 

 

Tomas.

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