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Introducing new Cisco Headset 500 series!


Hi all,

we have recently introduced our new Cisco Headset 500 series.

500 headsets image1.PNG

500 headsets image3.PNG

What do they offer?

•Premium sound in a sleek form factor

•Powerful noise isolation with unidirectional microphones that are designed to hone in on the user’s voice

  and simultaneously minimize background noise

•Proven reliability: These headsets support Cisco IP phones, Cisco DX endpoints, and Cisco softclients (Jabber, Webex, Webex Teams)

•Lightweight comfort that is ideal for extended wear


•Use Headset 500 Series with the USB headset adapter for an enhanced experience, including automatic software upgrades, in-call presence indicator, and audio customizations that allow you to adjust how you hear the far end and how they hear you.

Why are we creating headsets?

•Our customers want a better headset experience

•Currently they experience issues with 3rd party headsets

•By delivering headsets that are optimized to work with Cisco IPPhones, softclients & infrastructure we are able to:

•Control the end-to-end user experience

•Provide deep integrations only Cisco can offer

•Simplify UC buying and support

For more details:

- See attached overview presentation

- Check main page for Cisco Headset 500 series -->  here


Cisco Headset 500 Series Data Sheet

Cisco Headset 500 Series Ordering Guide

User guides:

Cisco Headset 531 and Cisco Headset 532 for Cisco Jabber

Cisco Headset 531 and Cisco Headset 532 with Cisco USB Adapter for the Cisco IP Phone 8851, 8851NR, 8861, 8865, and 8865NR


please rate if you find this helpful



DISCLAIMER: this post was created in order to provide useful info to Cisco partners and customers in my area (Greece/Cyprus and Malta).  For official and updated information, please consult cisco documentation, datasheets and ordering guides and coordinate with your Cisco Account and Channel Team.


Can you confirm what the warranty on these headsets is?  Is it really only 90 days with no option of SmartNet?

Cisco Employee


you can check in Warranty Finder tool by entering the exact partnumber:


Tried with part number CP-HS-W-521-USB= and it gives me 90-day warranty:


If you click on the url, you will see exact warranty terms.

Hope this helps



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