On November 18th, 2017, we migrated ‘My Cisco Workspace’ and the ‘Service Order RMA tool’ to a single landing page called ‘Product Returns & Replacements (RMA)’. From this page you can view all your RMAs, what stage they are in, click on the RMA to see the associated timeline and some customers have access to create RMAs.
We are in the process of rolling out the New RMA Creation process to Customers and Partners and if you would like to be one of the first to use this tool, please email the alias below and we will help get your access set up! You can find some short videos below which will provide an overview of the new process! All Customers and Partners will be able to use the new Four Step RMA Creation Process Come September 2018!
We’ve Simplified Your RMA Experience:
With our new landing page comes a new ability for RMA creation. We call this ability the Customer Handoff Experience!The Customer Handoff Experience gives Cisco the ability to start creating the RMA and allows you to finish it online!
We’re Bringing Value to You:
When our Logistics and Technical Support teams generate an RMA, they need to collect RMA details before creating the RMA. This means you need to compile and document the RMA Details in an email or read this information to us over the phone.
Our new Customer Handoff Experience will eliminate the back and forth between you and Cisco when an RMA is needed and let you update shipping information directly on your RMA before submitting the order.
How it Works:
Our new RMA Creation process consists of four steps:
Review & Submit
Our Logistics and Technical Support teams now have the option to start creating the RMA by completing Step 1: Part information and verifying entitlement. Once the part information is added they will handoff the RMA to you (Acknowledgement CCO ID). You will receive an email with a link to the RMA online and from there you can Complete Step 2: Site Information, Step 3: Delivery Details and Step 4: Review & Submit.
How We Did It:
For our innovative team to implement a valuable and robust solution, we partnered with real users such as our stakeholders, Customers and Partners to capture their insights. We studied how users work, what they do and listened to what they wanted. As we designed, we went back to users and showed them what we had come up with and asked hundreds of questions to learn if we were meeting their needs. We took these insights and used them to build our new design.
I am planning to upgrade my 11.0 CUCM cluster to 11.5 soon. I went through the link https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/upgrade/11_5_1/cucm_b_upgrade-guide-cucm-115/cucm_b_upgrade-guide-cucm-115_chapter_010010.html to get understandin...
I am experiencing a problem with 8821 Cisco wireless phones not communicating with Philips IEM/ Orchastrator application version 11.4 when sending the alerts out. However it works fine with Cisco 7925's. I work in a hospital environment so sent ale...
Very strange, found about 45 new Persistent Chat rooms created. It appears to be auto created since the chat room names all start with chat########### (14 or 15 random digits that follow the word, chat).
Not sure how or why these where create...
Does anyone know if there is any intention to introduce dblookup/dbworker functionality to PCCE? I recall hearing that this was roadmapped a couple of years back along with App Gateway. I see that App Gateway was introduced in 11.6 but no sign of db...
Has the Productivity Tools download link been removed from the Webex site, under downloads for Mac?
I'm trying to follow the set up from CHP, but there is now link to download PTools for Mac so I can set up a meeting from Out...