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Online Tools and Resources Blogs

Amilee San Juan
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Listen: https://smarturl.it/CCRS9E12Follow us: https://twitter.com/CiscoChampion Do you have the responsibility to prepare, plan, design, implement, and operate complex solution environments? If so, you understand the need to leverage any available resour... Read More
Buddy Priest
493 Views
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Introduction to Guided Workflow Guided Workflow is a new addition to case creation in Support Case Manager to augment the Intelligent RMA Experience. The objective of Guided Workflow is to to collect all pertinent case and RMA details to AUTOMATE RMA crea... Read More
Buddy Priest
1626 Views
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Guided workflow allows for automated troubleshooting cases (non-RMA) and RMA creation process for Service Requests (SR) opened for Cisco products. Customer Benefits: Less troubleshooting - the IRE (Intelligent RMA Experience) Prediction Engine does the th... Read More
achernev
7446 Views
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1. Asset Recovery EMEAR - Scope2. Cisco Returns Portal – Quick Overview3. Update your RMA – Options and Walkthrough4. POWR Tool and How to Return - Quick guide and Scenarios5. Returned but not closed - Frequent Scenarios6. I cannot return my faulty part. ... Read More
Michael Hargrove
1043 Views
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This issue has been resolved in 12.5(1) SU1 Unified CCX now supports Agent ID with 64 alphanumeric characters.
soboliva
847 Views
0 Comments
Hi! Yesterday I request that the CCOID of one of my customers get linked within the SNT contract for them to be able to have a SNTC portal, however no portal is up after 30 hours
jorgefl
2481 Views
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Full analysis if the problem The root cause behind this problem is the delay in sync between CUCM and CCX. CCX and CUCM has an automated sync mechanism which might vary from 5 - 10 minutes based on various parameters. Also there is an option to sync newly... Read More
lanschne
1466 Views
0 Comments
Welcome to Global Order Management RMA One Source Forum! The objective of Global Order Management is to ensure every RMA (Returned Material Authorization) is delivered to our customers within agreed commitment. We do it by providing and managing a compreh... Read More
James Mendes
1222 Views
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This is a demo for self service guided support flow using virtual spaces. This feature will be available starting mid Dec 2020 and available only for specific customers and products in Pilot phase (view in My Videos)
zlgeorgi
16609 Views
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How to make sure I am reaching the correct Logistics department?Where can I check the Estimated Time of Arrival (ETA) on an RMA?RMA is not on hold but there is still no Estimated Time of Arrival (ETA)?RMA is on hold, what do I do?Where can I check the Pro... Read More
Vaikis
332 Views
0 Comments
Seems there is a bug with update 4.1(2a) for UCS C240 M5SX server. We have upgraded a few servers and PSU is no detected. In the logs some errors: Present 258 229 10062016 UCSC-PSU1-1050W PSU2 Failed N/A 0 07.00.00 UCSC-PSU1-1050W P1_MEM23_MEMHOT: Tempera... Read More
alexander.johansen
4036 Views
3 Comments
Is cisco.pearsoncred.com down for everyone or just me?
abdulsamad_152
834 Views
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Hi Guys, I need help. I was downgrading the Xrv9k from 6.6.2 to 6.6.4 which is installed on UCS M5. I followed the cisco Guided method by using the tftp server and install on it by console. After activation the xrv9k the server rebooted automatically and ... Read More
Buddy Priest
941 Views
0 Comments
2020 年 3 月 22 日より、Product Returns and Replacement (PRR) ツールでチャット機能が有効になっております。 この機能により、世界中に存在するシスコのロジスティクス サポート センター(LSC)エージェントとのチャットを開始できます。 ** チャットの日本語対応をご希望の場合は、PRRの右上の希望言語を「Japanese(日本語)- Japan」を選択した上でチャットを開始してください。 LSC エージェントは、オーダーの更新、配送状況の確認、エンタイトルメ... Read More
Buddy Priest
1332 Views
0 Comments
Product Returns and Replacement (PRR) Tool users within TAC are encouraged to utilize the Customer Handoff feature to allow customers to complete the RMA. This will reduce the volume of customers from having to contact an LSC agent or TAC Engineer for bas... Read More
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