Full analysis if the problem The root cause behind this problem is the
delay in sync between CUCM and CCX. CCX and CUCM has an automated sync
mechanism which might vary from 5 - 10 minutes based on various
parameters. Also there is an option to sync newly...
Welcome to Global Order Management RMA One Source Forum! The objective
of Global Order Management is to ensure every RMA (Returned Material
Authorization) is delivered to our customers within agreed commitment.
We do it by providing and managing a compreh...
This is a demo for self service guided support flow using virtual
spaces. This feature will be available starting mid Dec 2020 and
available only for specific customers and products in Pilot phase (view
in My Videos)
*Disclaimer: Please note that any comments left under this document will
not be followed up on by the Logistics team. For any Logistics related
inquiries, please use the official channels listed in this document. How
to make sure I am reaching the correct...
Seems there is a bug with update 4.1(2a) for UCS C240 M5SX server. We
have upgraded a few servers and PSU is no detected. In the logs some
errors: Present 258 229 10062016 UCSC-PSU1-1050W PSU2 Failed N/A 0
07.00.00 UCSC-PSU1-1050W P1_MEM23_MEMHOT: Tempera...
Hi Guys, I need help. I was downgrading the Xrv9k from 6.6.2 to 6.6.4
which is installed on UCS M5. I followed the cisco Guided method by
using the tftp server and install on it by console. After activation the
xrv9k the server rebooted automatically and ...
Product Returns and Replacement (PRR) Tool users within TAC are
encouraged to utilize the Customer Handoff feature to allow customers to
complete the RMA. This will reduce the volume of customers from having
to contact an LSC agent or TAC Engineer for bas...
Effective March 22nd, 2020, the Chat feature will be enabled in the
Product Returns and Replacement (PRR) tool. This feature allows PRR
users to initiate chats with Cisco's Logistics Service Center agents
(LSC) located across the globe. LSC agents support...
Effective March 8th, 2020, TAC Engineers who initiate RMAs in PRR will
be required to enter a valid SR number or the user will not be allowed
to proceed with RMA creation. TAC users will only have the ability to
create RMA in PRR starting with (1) the SN ...
Users of Cisco's PRR (Product Returns and Replacement) tool will have a
new capability following the March 8th, 2020 release. While the
capability to cancel an RMA created in PRR that are in draft state has
been available for some time, following the late...
Users of Cisco's PRR (Product Returns and Replacement) tool will notice
a new requirement following the March 8th, 2020 release. When an
eligible labor RMA is created, the RMA creator will be required to add a
Technical Contact that the Field Engineer wil...
Hello, I have an issue with its-CISCO.188.8.131.52.tcl when incoming call from FXO is disconnected the script keeps in the loop without stopping, I don't know how to solve it! my configuration:applicationservice aa flash:its-CISCO.184.108.40.206.tclpar...
Our client has a single cisco ISR4451-X/K9 that was experiencing the bug conditions (channel-group x mode active command loses the "mode active" after a reload) while running 17.3.2. I just upgraded to 17.3.3 based on the list of fixed versions...
This bug happens now again in 4.22 SP1. Problem now is, the database is to large. It can't anymore be manually uploaded, CSM complains that the file size is > 50 MB, which is correct, the file is 64 MB now. Also the auto update doesn't anymore work, be...