Hi all,
In the following scenario, how does the UCCE / CVP reporting server tracks the call?
a) customer being offered CCB - CVP makes the callback - customer answers (UCCE abandon, CCB success?)
a) customer being offered CCB - CVP makes the callback - customer didnt answers (UCCE abandon, CCB failed?)
Or both are considered as handled in UCCE?
Thanks!
-JT-
