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Resolved! Urgent Priority Question

Good evening. I hope im just burned out and not thinking clearly. I would like to ask for help in clarifying this design. in UCCX 11.6 I am using 3 queues that route to the same Resource group and team. Each queue has a separate application. The que...

Resolved! UCCE 11.0 SQL Query MaxAgents with Multiple PG's

Hey Guys, Looking for some help with a query. Can i get some help with a query that will provide the MaxNumberLoggedOnAgentsToHalf results for a specific time period that combines multiple PG's into one output? The query i'm running now will only p...

Cisco Finesse Chrome Logout 255

We are facing issue with Finesse when agents start using chrome browser. We have UCCX server (11.5.1.11001-34) and CUCM (11.5.1.14900-11) and agents will automatically goes from ready to not ready in chrome (it shows logout 255 not Not ready reason)....

EMSMON - FormatMessage for message ID xxxxxxxx failed

Hi,I cannot get emsmon to work.It connects to the process OK, but all I get back is HEX output, which is of little help to me!The error message states:EMSFormatMessage failed: EMS Error. Format Messsage for message id 21010003 failed. GetLastError() ...

Mediasense can not access web search and play

HI, Mediasense can not access web search and play, I see the log request time out, but the recording is still working. I use CLI command : "show status" Disk/active 19930380K 1868872K 17857692K (91%)Disk/inactive 19930316K 3076352K 16650148K (8...

Retrieving SocialMiner logs

Hello, I have deployed SocialMiner 11.6.2.10000-21 in conjunction with CCX for webchat and email queuing. The webchat and inbound IMAP email work ok but outbound secure SMTP fails. In Finesse the agent sees "Unable to reply to customer's email. Click...

Resolved! Looking for all resources and their competency levels within specific csq UCCX 10.5

UCCX System version: 10.5.1.10000-24 Does anyone know how to pull a list of all resources and their competency levels within a specific csq? Looking for the similar info that you get from the "Open printable report of this csq configuration"but also ...

Finesse logs for user and server

How to collect logs from user PC for finesse user Go to https://<finesse FQDN>/desktop/locallog Click on “sign in with persistent logging” option in the screenAnd attempt login. Once issue is reproduced, open another tab and browse to the above URL. ...

Resolved! Cisco Quality Management - How to set the codec used in Daily Recording Storage

Hello, I read in the Cisco QM 11.5 technical documentation that it is possible to select the type of codec used by QM for the Daily Recording Storage. Currently, the files I find there use the 16-bit codec and I would like them to ideally use the S...

Resolved! UCCX editor error

Hello, I am using UCCX 10.6 and UCCX editor 10.6 When I reactive script , start debug mode, the following is shown: "Engine hostname list is empty check the ldap for enabled unified ccx engines" Thanks

CCX script error

Hello, I've managed to create scripts before, but seems that i'm stuck to finnish a basic one. I'm trying to create a script which will have only one Queue without any filter options to choose from after listening to the main prompt, I want it as ...

Resolved! 2 UCCX cluster on same region can share Call Control Group CTI port in 1 CUCM Cluster

Hi, I'm just new on UCCX deployment. I just want to understand configuration requirements. Hope you could help me understand on this. We have 1 UCCX and CUCM cluster running in 1 region. For expansion our company wanted to put another UCCX clust...

ICM script works but Agents in Finesse stuck on Reserved

We are running ICM 10.5 with Finesse 10.5 ..Created a ICM script where it works fine ..but when call goes to Skill group node ...Agent from Ready state goes to Reserved state ..instead of goes to talking ....after few seconds Agent again go back to R...

UCCX 11.6 - HA - Creating Triggers - getting registered to the Subscriber

Creating a new Trigger for a new Application for a new script - done several times in past - always registered to the UCCX Publisher, but in latest attempt the Trigger shows it is registered to the UCCX subscriber. I am struggling with my new scr...

Email Body as HTML (for table of data)

I'd like to generate an email in UCCX where the body is HTML It seems entering the HTML (including the <html> and <body> tags) doesn't do it... I just get an email with the HTML code.

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Forum Posts

Resolved! Urgent Priority Question

Resolved! UCCE 11.0 SQL Query MaxAgents with Multiple PG's

Cisco Finesse Chrome Logout 255

EMSMON - FormatMessage for message ID xxxxxxxx failed

Mediasense can not access web search and play

Retrieving SocialMiner logs

Resolved! Looking for all resources and their competency levels within specific csq UCCX 10.5

Finesse logs for user and server

Resolved! Cisco Quality Management - How to set the codec used in Daily Recording Storage

Resolved! UCCX editor error

CCX script error

Resolved! 2 UCCX cluster on same region can share Call Control Group CTI port in 1 CUCM Cluster

ICM script works but Agents in Finesse stuck on Reserved

UCCX 11.6 - HA - Creating Triggers - getting registered to the Subscriber

Email Body as HTML (for table of data)

Congratulations to the Event Top Contributors Class of 2024!

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A new chapter of the Spotlight Award begins!

Join us in Celebrating the New Year and the Nov.-Jan. Winners!

Announcing Resources That Guide You to Success

Modify or Change incoming email ID

UCCX place call step - busy output

Agent cannot change the status of working with chats

Licenses - CUCM (enterprise mode) with HCS Contect Center Enterprise

Webex Contact Center: Digital Channel Chat: Interactive chat.

UCCX 12.5 duplicate entries for CSQ

UCCE with IP IVR and CUCM 15

TOOLS > HISTORICAL REPORTING > SMTP CONFIGURATION

user.makeCall gone?

UCCX Main number change