01-10-2019 01:06 AM - edited 03-14-2019 06:43 PM
After we move to UCCX 11.6(2) from 10.5 we miss all dashboard readings.
I can't see the Real-time data anymore.
I'm not sure what is changes in the database and how to reconnect my dashboard to the UCCX.
I have attached snapshot shows all empty fields.
Please help ASAP.
Solved! Go to Solution.
01-14-2019 10:08 AM - edited 01-14-2019 10:12 AM
I see, and that's a great test! Did you try to uncheck the Data Writing Enabled checkbox to disable the tables, and then re-check it, to enable the tables once again? It might need a kick.
Also, I'm not saying you're hitting this defect, but if we just look at it for some helpful info we can take away two things:
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCub85705
1) A reboot of the servers might be necessary. Have you done that?
2) There are log messages we can look for, to maybe clue us in:
E.g.,
file search activelog uccx/log/MIVR "WRITER_EXCEPTION"
01-15-2019 10:48 PM - edited 01-16-2019 07:32 AM
01-10-2019 09:11 AM
01-13-2019 12:49 AM
01-13-2019 08:23 PM
01-13-2019 10:51 PM
Thank you Anthony, I always follow your helpful articles.
Actually, we can access the database but it's the return value 0 from the rtcsqssummary table, even if I access SSH to the UCCX, so it's not a matter of connection, by the way, i'm using the user uccxhruser to connect to the DB.
Kindly check the attachment files.
I used the command :"run uccx sql db_cra select * from RtCSQsSummary "to call the table RtCSQsSummary via SSH connection to the UCCX.
01-14-2019 10:08 AM - edited 01-14-2019 10:12 AM
I see, and that's a great test! Did you try to uncheck the Data Writing Enabled checkbox to disable the tables, and then re-check it, to enable the tables once again? It might need a kick.
Also, I'm not saying you're hitting this defect, but if we just look at it for some helpful info we can take away two things:
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCub85705
1) A reboot of the servers might be necessary. Have you done that?
2) There are log messages we can look for, to maybe clue us in:
E.g.,
file search activelog uccx/log/MIVR "WRITER_EXCEPTION"
01-15-2019 03:37 AM
01-15-2019 07:41 AM
01-15-2019 10:48 PM - edited 01-16-2019 07:32 AM
I just reboot the servers.
01-16-2019 07:30 AM - edited 01-16-2019 07:31 AM
Cool! Thanks for the information!
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