agent calls handled/presented stats different than realtime historical

[joshw]

Does anyone know if there is a delay time between when agents stats get reported to historical reporting and realtime reporting? For example, the agents show x number calls completed, presented, but then there is a discrepancy in the realtime and historical reporting? The supervisor and desktop agents stats seem to be synced up, but the historical reporting and realtime don't. Does anyone know if the sync can be sped up?

[yogeswar]

Hi,

Data Writing Interval is set by user on AppAdmin page, under Tools/Real Time Snapshot Config.

As per the CRS-3.1 release notes...

The following data writing intervals have been added: 5, 10, 15, 20, and 25. You can set the data writing intervals from Cisco CRA Administration by choosing Tools > Real Time Snapshot Config and then choosing the desired value from the Data Writing drop-down list. These new data writing intervals are useful when wallboard data is required to be updated with a refresh interval of less than 30 seconds.

URL for the same is...

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_1/english/admn_app/relnote/rel312r2.pdf

Check in Pg.No:7

Regards

Yogi