10-25-2012 10:45 PM - edited 03-14-2019 10:44 AM
hello everyone
recently,our customer tell us they IPCC always can not connect the phone:when PSTN user dial the number to the ipcc they can hear the IVR,but when they connect to the agent,they only hear the ringtone,and then when agent off-hook the call will disconnect.
we check our system ( our use ICM and CVP 8.0),find that the CVP have some error, like this
6402: 10.10.10.21: Oct 26 2012 11:38:08.640 +0800: %CVP_8_0_SIP-3-SIP_CALL_ERROR: CALLGUID = 9B24C08F1000013A6121F2640A0A0A15 LEGID = 67AA3E26-1E5311E2-982FC60A-7D21DE10 - [INBOUND] - ABNORMALLY ENDING - SIP code [408], Reason Hdr [SIP;cause=408] Request Timeout, GW call using SURV TCL flag [false], NON NORMAL flag [true], USE ERROR REFER flag [true] with AGE (msecs) 80625 and Call History : 123456789132|-1;60107|1; [id:5004]
6409: 10.10.10.21: Oct 26 2012 11:38:08.734 +0800: %CVP_8_0_SIP-3-SIP_CALL_ERROR: CALLGUID = 9B24C08F1000013A6121F2640A0A0A15 LEGID = 67AA3E26-1E5311E2-982FC60A-7D21DE10 - [INBOUND]: Refer failed with 503 - Service Unavailable. May be a problem with Routing
Configuration or Gateway Dial-Peer. [id:5004]
6411: 10.10.10.21: Oct 26 2012 11:38:08.734 +0800: %CVP_8_0_SIP-3-SIP_CALL_ERROR: CALLGUID = 9B24C08F1000013A6121F2640A0A0A15 LEGID = 67AA3E26-1E5311E2-982FC60A-7D21DE10 - [INBOUND] - ABNORMALLY ENDING - SIP code [408], Reason Hdr [SIP;cause=408] Request Timeout, GW call using SURV TCL flag [false], NON NORMAL flag [true], USE ERROR REFER flag [true] with AGE (msecs) 80719 and Call History : 123456789132|-1;60107|1; [id:5004]
we already disable the CVP's NIC offload,like this:
and in regidit add new key
and disable the NIC config offload
the CVP we install on the VMware ESXi 4.1.0,260247
but the problem still exist
Solved! Go to Solution.
04-20-2016 07:32 AM
Hi,
thank you much got the issue fixed it was that RONA I was overlooking the other script
Regards,
DJ
04-20-2016 07:39 AM
+5 for such pin point analysis.
04-20-2016 08:32 AM
Thanks Deepak!!!
04-19-2016 07:42 AM
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