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Agent cannot change the status of working with chats

bokunau
Level 1
Level 1

Hello world,

The agent cannot change the status to work with chats “Out of Service (error condition)” associated with  NonVoiceControlGadget.

error disp0-1.png

description01.png
The error is not associated with the agent's PC. If you use a different agent login, there is no problem.

Re-creating the agent again (in CUCM, remove the attributes for UCCX and add it again) does not solve the problem. There are no errors in synchronization (I also did a Reset replication Database).
Ver. UCCX - 12.5.1.11001-348

If you overload the servers in the UCCX cluster, the problem will disappear, but will appear in a few days with a different agent. There are no obvious errors in MIVR.
Attached is a suspicious selection from Locallog in Finesse “NonVoiceControlGadget”

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