Hello world,
The agent cannot change the status to work with chats “Out of Service (error condition)” associated with NonVoiceControlGadget.
The error is not associated with the agent's PC. If you use a different agent login, there is no problem.
Re-creating the agent again (in CUCM, remove the attributes for UCCX and add it again) does not solve the problem. There are no errors in synchronization (I also did a Reset replication Database).
Ver. UCCX - 12.5.1.11001-348
If you overload the servers in the UCCX cluster, the problem will disappear, but will appear in a few days with a different agent. There are no obvious errors in MIVR.
Attached is a suspicious selection from Locallog in Finesse “NonVoiceControlGadget”
