Agent Cisco Unified Web and E-Mail Interaction Manager automatically logout after few minutes

[Esraldidarmawanto]

hi all,

At my production when my email agent inactive for q few minute/hour the eim app will be automatically logout. where is the configuration to make the application not logout automatically when inactivity.

thx u before.

[Ramamoorthy Shanmugam]

Hi,

  You can remove the logout non-activity time under Agent desk settings list for EIMWIM team members desk settings.

By default is 120 minutes ( 2 Hours ) .

If the problem persist , check CTI logs & MR PG and PIM dumplogs .

Ram.

[Esraldidarmawanto]

we used PCCE, i checked at cceadmin the logout non-activity time is null. can u share how to get the & MR PG and PIM dumplogs.

thx before

[Ramamoorthy Shanmugam]

Go to Agnet PG server C:\icm\<instance>\PG1A\logfiles

Dumplog pg /bt 8:00 /et 8:30 /o

c:\icm\lab\pg1a\logfiles dumplog pim1 /bd 10/29/2015 /bt 08:30  /ed 10/31/2015 /bt 9:30 /o

c:\icm\lab\pg1a\logfiles dumplog pim1 /last

c:\icm\lab\pg1a\logfiles dumplog pg1a /bt 15:30 /et 23:30 /o

 More details please visit the below link.

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-intelligent-contact-management-enterprise/20406-1.html

 Ramamoorthy .