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where can i change the password from the standard administrator (Cisco Unified CCX Administration)? UCCX Version 10.6

Hello, I need some help with Finesse workflows and UCCX 10.6 I created an ECC variable that I'm populating in my script and I want to trigger a Finesse workflow from. I've configured this variable to also display on my agents' Finesse desktops by a...

sit with a huge problem, it is not possible for me to figure out how to upload a prompt to uccx.I can upload to the Temp folder, but not figure out how I move the file to.Is there one in this world as it actually manages to make a C # function that c...

Hello all,some of our agents have the issue, when they have a outgoing call from their phone (not Finesse), that the Finesse window Pop up at the front. This will be ok when someone calling the Hotline, but not when having a outgoing call. They're us...

Hello, I'm looking through the various reports trying to find which one will provide RNA statistics. Any help is greatly appreciated. Thank you all in advance.

UCCX System Version 9.0.0.11002-27  CAD not working with Windows 10. Getting an error stating operating system is not supported by  Cisco Agent Desktop Thanks

Hello, With CUIC scheduling reports - 2 questions: What is the maximum number of reports I can schedule? If I schedule a report and then later modify the report, do I need to update the scheduler or will the changes take affect dynamically?

Hello, Is any way to add new contacts to outbound campaign without uploading file to UCCX. Can this be done directly from database?   Thank you

Hey Guys,I need to create a report to show how many calls were transferred from an agent, and to what destinations.I've read the CUIC doesnt tap into the right database to collect this type of information, is this correct?If anyone could shed some li...

Hi All, I am looking for example script which sends email to customer for an survey. I know there has been lot of threads for Post call survey using CAD transfer button to another trigger (survey scripts).Sample scripts have been provided as well for...