Agent desktop email not updating

[geraghtyconor]

Hello all - all my agents can no longer get emails per attached screen-shot.

I restarted the agent desktop service on both my ccx servers (basically I restarted all services)  and all services are up.

I'm going to track back towards AD to understand if that piece is functioning .... in the meantime - are there any debug/testing features from the ccx end to test the agent email feature?

Contact center is version 8.

Thank you in advance.

[Jonathan Schulenberg]

Last time I saw this it was due to an unsupported (too new) version of Java on the PC. Be sure that you have a version outlined in the compatibility matrix. Also, depending on which version of 8.x you are running, be aware of CSCtk16031 which can cause this behavior.

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