Agent Detail Report vs Common Skills Activity Report

[hayward_sean]

I have run the following reports for exactly the same date ranges:

 - Common Skills Activity Report

 - Agent Detail Report

But i consistently get slightly higher call counts from the Agent Detail Report.

Why don't the two reports reconcile?

Is there another report I should be using to get at the detailed information?

Trying to get a summary of the calls statistics, and then a drill down report for more details that reconcile with each other.

[Mike_Brezicky]

Which data are you comparing.

The Agent Detail Report would have more because it should also contain outbound and call transfers and the Common Skill Activity is all based on inbound calls presented / handled.

I checked a couple of my servers and if i filter the Call Routed CSQ on the Agent Detail Report to the queues I search for in the Common Skill Activity, the counts are matching.

[hayward_sean]

Thanks for the response.

I've tried filtering to just the CSQ and i still get just slightly more calls in the Agent Detail report.

Would love to know how to make them both get the same results as I need to tie this data together.