Hi All, I am planning to migrate UCCE 9.0 Logger & HDS database to PCCE 11.6.1. ( DB Version is 175.2.2.0) I tried below steps but not succeed. UCCE 9.0 setup ( same network) Installed Win 2008 and added into domain then Installed SQL 2008 as st...
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Resolved! Finesse agents can't answer calls
Hello, I'm fairly new to managing UCCX, so I apologize if my terminology isn't accurate. Users have been reporting issues with answering calls. Whenever a call comes in they're state goes from "Ready" to "Not Ready", and they are unable to take the c...
Hello there, I am trying to add a new Call Type in the list, I see that you have to build it first in the Call Type List and the add it into the Dialed Number/ Script Selector List and made sure that it is setup correct here. I have done that and the...
Hi Freinds what is the use case / Deployment model to choose and deploy CCX over UCCE and vice versa thanks for ur time Regards Ibrahim
Hi, I'm using CVP as a call director and I've just enabled option to read Call-ID to one of our ECC values which works like a charm. As a next step I would like to write to SIP header a value of one of Peripheral Variables, ideally at the end of Call...
UCCX 12.0.1 When trying to access Finesse for UCCX we are starting to get a message that the maximum number of licenses has been exceeded. We believe this is being caused by users not logging out of Finesse at the end of their shift. There's a 'Defau...
Hi, is there any way to implement Cisco WFO Adv QM with strong password policy? or this can only be accomplished by LDAP? I am being requested to have +15 character lenght password, 90 days expiration, etc
Hi, I'm developing an automated archiving solution for SocialMiner chats, and I noticed that, in a scenario when agent A accepts an incoming chat in Finesse and then invites another agent (B) into the conversation the invited (B) agent's agentName in...
Hello,I am new to UCCX and this my first app. This app is to validate an ID entered by caller with ServiceNow making a REST GET call. The response is a nested JSON object and I need help with parsing it and saving those values in to ArryVariables. Ex...
I am trying to generate an email message when calls are waiting in queue. Script validates, but during debug receive the error "Group is Not Configured and cannot create new email contacts" A little help or point me in the right direction to an ap...
socialminer is receiving chat request from end user but finesse agent desktop is not showing the initiated chat. Can someone please provide some suggestion to chat via finesse?
I have removed social minor from network, now when I check UCCX it shows partial service. Is there any way to remove social minor configuration as well. I could not see delete optionNonVoice Subsystem is running in PARTIAL SERVICE UCCX 12.0.1
During the investigation of the possibility to access UCCX 12 DB with reading access I stumbled upon https://community.cisco.com/t5/contact-center/uccx-sql-access-for-third-party-application/td-p/177730 but it seems to be outdated. It also seems tha...
Hello Team, I have a custom CUIC report and when we run same report with same parameters (date and time) - different logins are showing different results. See enclosed screen captures. Has anyone seen such issue ? Any pointers ? ThanksVipin
Hello guys, I've a question about the CCX db. I'd like to connect the DialingList table with the ContactCallDetail table to get the contact each call belongs to. At a first sight, it looks like there isn't a direct connection with those two tables. I...
