Agent in external team CSQ UCCX

[simc92]

Hi,

We have several call-centers, each with its own team.
The problem is that in the future, some agents will have to come to a second call centre a few days a week.
It is not possible to assign the agent to 2 different teams, but they can be given CSQs from different teams.

How could we make sure that when they go on "ready" state, they can select the queues they are on?
Some days they should only receive calls from their "official" call-center (the one of the team they are assigned to)

Thank you.

[david.macias · Accepted solution]

There's nothing out of the box that you can do, here are some custom options.

1. The easiest someone creates a script which runs every time you need to move your agents from Site A to Site B. This needs to be run every time the change happens and for each agent that needs to be changed.

2. Create a custom gadget that allows the agents to choose the site they are on and then sets them up accordingly.

david