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Agent is not ready but appearing ready in cisco agent desktop

Hi All,

We are facing issue in IPCC Enterprise 7.2.5, as agent is showing in ready state while he is in not ready state by generating webview "Agent not ready and Agent trace level reports.

Did any one face this issue earlier?It seems a bug.

Please see the attachment for further details.

Regards,

Muhammad Atif Butt

1 Reply 1

Thoughts please