Contact Center

Guys,Is there a way to see calls that are queued on the vxml gateway when queueing treatment is provided by ICM for calls. Is there any command to use to achieve this?

Hi there,If a customer gets in the wrong queue the agent transfers the customer to the correct queue by transferring the call to a script that just puts the call into the desire queue. At the moment this means that every time an agent transfers a cal...

Hi,How i can change Loggical controller id of PG. I have done the MR PG cofiguration and logical controller ID was showing 5001 but thisconfiguration got deleted by me and now whenever i am adding MR PG the logical controller is getting increased.I w...

Hello AllI managed to change music on hold file on call manager but when i made it  my  contact center didn't synchronize with the new music file.How can i load the new music on hold file to my contact center ?   ( versions are call manager 7.0.2 and...

Is there report available in UCCX 7.0 to find out the detailed activity on ivr; like how many call hit the ivr and for how long those callse were on ivr.

Hi all,About 3 weeks after a reboot, our UCCX server refuse to load the appadmin website.I think we're hitting a memory leak bug in UCCX 7.0 SR03 but I can't find which one.Does anyone experience the same problem? Can you please tell me the bug ID of...

Hello,I got a issue when tried to configured the Automatic Work and Wrap−up Time.I made all configuration into Cisco Contact Center Expres version 5 enchanced.Under Cisco Desktop Work Flow Administrator I cannot found „Enable automatic state change” ...

When one runs the integration wizard all the agents in UCCE are also imported. The thing is that we can only run the wizard once. So every time I add agents to UCCE and want them to use EIM / WIM  I have to manually map them. It there a way to do thi...

I am trying to make a new work flow rule in CSD, under the "Tools -> Supervisor Work Flow Administrator" option.  I already have multiple rules that are running with no issues.  However for the new rule that I am trying to create, I've noticed that t...

I need to play 3 different marketing messages while the customer is in queue, do I just create 1st queue loop listening to 1st marketing message, then if the caller still has not been answered create 2nd queue loop listening to 2nd marketing message ...

HI All, I have a customer that is running UCCX 8.0.2SU3 and I have some CSQs configured with Automatic Work configured for 60 seconds.  Prior to and just after the go-live of the solution the Automatic Work state was working fine.  However; now for s...

Hello,I have integrated my CAD with Siebel CRM in such a way that when the customer is conected to agent, his details are also presented to the agent. This works fine. However with this integrated browser I have problem handling popups from the Siebe...

Looking for some advise in a recent issue with the CAD 8.5 on selected CSR's desktop. Randomly this has begun since upgrading UCCX 8.5.1.10000-37.The CAD will freeze in the taskbar and has to be closed and reopen by tasking out. Call information is t...

Hi,Can we use Unified CCX editor (7.0) (for IVR scripting) in offline mode ? Or, we have to connect to server and pass the authentication to use the editor ?Thanks.