Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Hi,is it possible to change the workflow group in the call flow (routing script) so that an agent get a different list of wrap up codes?For example I have an agent who is working for different services support and sales.When he gets a call for sales,...
If phone of the agent is ready, the call passes to it but when the agent is offline, call don`t pass on BasicQ. In what there can be a problem?
There require 80 seat for the call center.what devices are need?what is the topological structure?
Hello everyone,I have a bit of experience in UCCX 6.0 and just began to use UCCX 8.0. There's a question that where can I find the system default scripts and prompts in 8.0? In 6.0, I can find them in installing directory, but 8.0 is linux based so I...
I have a User who recently changed the phone handset to a Cisco 9951 SIP only phone. Although I have this phone added to RMJTAPI Application user, the Agent is not able to login to Supervisor console. Please help.Thank you
Hi All,I need to know whether based on line number the call be routed to agnets or not .Below are the configurations in my setup.Agents ID - UCCE- 7XXX seriesAgent Target Rule - 3000- 3999Phone Line 1 - 7000 series (Allowed for CTI Control)Phone Line...