Outbound Option Issue

[corey.mckinney]

I've created some new Campaigns in the UCCE Outbound Option.  Everything seems to be working correctly, except the dialer is not labeling the calls with a BAResponse variable.  For example, if the dialer detects a live voice, it should set the BARespnse variable to CPA_Voice.  If it detects an answering machine, it should set the variable to CPA_AnswerMachine.  Right now the BAResponse variable field in CAD is blank.

Can anyone assist me with setting that variable?  I need to run an IF node referencing that variable.

Thank you,

Corey

[david.macias]

Can you confirm via the dialer log if the dialer detects the voice?

david

[corey.mckinney]

Where is the dialer log located?  Are you talking about the Dialer_Detail table?

[anubhati]

Hi Corey,

First you will have to make sure the logs are set to the correct level

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- Increase the badialer process logs

- In HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\\Dialer\EMS\CurrentVersion\Library\Processes\baDialer set

EMSTraceMask=0xff

EMSUserData=ff ff  (4 f’s – binary mode)

In HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\\Dialer set the

DebugDumpAllEvents to = 1

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Once the issue is seen or recreated you can collect the logs from the dumputility

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c:\>cd /icm//dialer/logfiles

C:\>dumplog badialer /bd mm/dd/yyyy /bt hh:ss /ed mm/dd/yyyy /et hh:ss /of c:/badialer001.txt

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Anuj