Agent Queue Notification

[Neal haas]

In UCCX is there a way to let the Agent know what queue they are getting a call from? Anouncemnt to the Agent or in the CAD scrieen?

[Aaron Harrison · Accepted solution]

Hi Neal

CAD notification is the best option in my view.

You can set up an agent notification task in Cisco Desktop Administration that can pop up a dialog box based on the content of a call variable. E.g. set Call Custom Variable 1 to the CSQ or customer name and trigger a notification based on that.

Aaron