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- About Neal haas
09-25-2018
Neal haas
Member since
01-26-2010
Participant
Personal Web Page : http://www.co.fresno.ca.us
Created by
Neal haas
in Contact Center
in Contact Center
08-24-2018
08:04 AM
08-24-2018
08:04 AM
Looks like I will need to learn to create a gadget.......That's why I have a DEV system.
thank you
... View more
Created by
Neal haas
in Contact Center
in Contact Center
08-23-2018
07:45 AM
08-23-2018
07:45 AM
Anyone know if the Default Cursor location can be set? I want the cursor just to go straight to the dialpad, not the contacts that we dont use.
... View more
- Tags:
- finesse
Labels:
Created by
Neal haas
in Contact Center
in Contact Center
08-23-2018
07:34 AM
08-23-2018
07:34 AM
Did you resolve this issue? I am thinking of doing the same thing.
... View more
02-26-2015
07:21 AM
Just for giggles, record a voicemail (if you have Unity) save that voicemail to your UCCX and try and play it. Sounds like a wrong WAV file codec issue......
... View more
02-19-2015
12:37 PM
This is how I do it. Create a new Variable Called iCounter set Type to INT. in the first part of the script, SET iCounter to "0" LOOP NAME Increment iCounter Then do your if statement GOTO LOOP
... View more
02-19-2015
07:37 AM
Does anyone have good notes on setting up the callback script? I am missing something - when I try to get the callback to work - It simply fails. I am thinking of calling TAC for help. thanks for any pointers.
... View more
11-06-2014
09:08 AM
So you don't have failover if you don't have HA. you just want to test the Connection to the UCCX?
... View more
Created by
Neal haas
in Collaboration, Voice and Video Documents
in Collaboration, Voice and Video Documents
11-06-2014
07:47 AM
11-06-2014
07:47 AM
Gergely, Thanks for the help I didn't think about doing a checking mechanism. That's a great idea. thank you!
... View more
Created by
Neal haas
in Collaboration, Voice and Video Documents
in Collaboration, Voice and Video Documents
11-05-2014
02:38 PM
11-05-2014
02:38 PM
We have a custom data report to pull data frequency from UCCX for our own reports. Is there a frequency that we can dump all data from the database into Oracle without effecting the operation of the UCCX server. So can we run our pull every hour without issue? the Exports usually 20 minutes to run. Thanks
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Labels:
10-24-2014
02:07 PM
We have done two things, purchased CUIC and installed it on UCCX and purchased a 3rd party product that does a dump into SQL - we use both tools. Sorry I don't know what the 3rd party tool is. I am not on that side of the house. O does Cisco has crappie reporting! HR is horrible........
... View more
10-01-2014
08:26 AM
So Cisco and Reports is an oxymoron, didn't you know? Its not Cisco's strong point. I constantly recommend going 3rd party solutions if you want decent reports from UCCX. CUIC is good but not great.
... View more
10-01-2014
08:23 AM
I think the Cisco Cops are coming to get me know that I searched for it, "Insufficient Permissions to View Bug, This bug contains proprietary information and is not yet publicly available. You may find useful information within the Cisco Support Community" I need to go hide......
... View more
09-04-2014
07:41 AM
In UCCX is there a way to let the Agent know what queue they are getting a call from? Anouncemnt to the Agent or in the CAD scrieen?
... View more
Labels:
Created by
Neal haas
in Contact Center
08-24-2018 08:04 AM
08-24-2018 08:04 AM
Looks like I will need to learn to create a gadget.......That's why I
have a DEV system. thank you
Created by
Neal haas
in Contact Center
08-23-2018 07:45 AM
08-23-2018 07:45 AM
Anyone know if the Default Cursor location can be set? I want the cursor
just to go straight to the ...
Created by
Neal haas
in Contact Center
08-23-2018 07:34 AM
08-23-2018 07:34 AM
Did you resolve this issue? I am thinking of doing the same thing.
02-26-2015 07:21 AM
Just for giggles, record a voicemail (if you have Unity) save that
voicemail to your UCCX and try an...
02-19-2015 12:37 PM
This is how I do it.Create a new Variable Called iCounter set Type to
INT. in the first part of the ...
02-19-2015 07:37 AM
Does anyone have good notes on setting up the callback script? I am
missing something - when I try t...
11-06-2014 09:08 AM
So you don't have failover if you don't have HA. you just want to test
the Connection to the UCCX?
Created by
Neal haas
in Collaboration, Voice and Video Documents
11-06-2014 07:47 AM
11-06-2014 07:47 AM
Gergely, Thanks for the help I didn't think about doing a checking
mechanism. That's a great idea. t...
Created by
Neal haas
in Collaboration, Voice and Video Documents
11-05-2014 02:38 PM
11-05-2014 02:38 PM
We have a custom data report to pull data frequency from UCCX for our
own reports. Is there a freque...
10-24-2014 02:07 PM
We have done two things, purchased CUIC and installed it on UCCX and
purchased a 3rd party product t...
10-01-2014 08:26 AM
So Cisco and Reports is an oxymoron, didn't you know? Its not Cisco's
strong point. I constantly rec...
10-01-2014 08:23 AM
I think the Cisco Cops are coming to get me know that I searched for it,
"Insufficient Permissions t...
Public Statistics
| Date Registered | 01-26-2010 07:09 PM |
| Date Last Visited | 09-25-2018 08:10 AM |
| Total Messages Posted | 246 |
| Total Helpful Votes Received | 28 |
Helpful Votes Given To
| User | Helpful Count |
|---|---|
| 10 | |
| 5 | |
| 5 | |
| 15 | |
| 10 |
.jpg "Hall of Fame Community Legend"){kind=icon}
Helpful Votes From
| User | Helpful Count |
|---|---|
| 5 | |
| 5 | |
| 5 | |
| 4 | |
| 4 |
