When ever I have new call center groups I bulk import a bunch of generic named users in to IPCC. As the call cetners get staffed I thne have to go back in and assign real names as enployees get hired. Is there a way via the Agent reskilling web page for the supervisors to rename the users?
I did not know if there was a registry entry I could modify that would enable the fields in my screen shot.
How do some of you do this? I want to get away from me having to rename the agents.
Thanks in Advance!
