The upgrade from CVP 11.6 to 12.0 broke the CVP apps I have. I was able to use the Operations Console and deploy the apps again to get all but one working. The PromptManager app will not work. When trying to call the app using ICM I am played sound f...

I have a call center I just migrated that was phone only agents on Contact Center Express.  On Express they were phone only agents with a logon button with the user id and password preprogrammed in to the phone service on the Cisco phone. I have migr...

I’ve been using CUIC for a couple months now.  I’m really missing the old WebView Event viewer to get ahead of issues.Examples are when agents enter in bad Instrument extensionsAttempted to send call to agent 73014.RAD.Shameka (ID 5102) on peripheral...

Last week I upgraded my CVP Combo servers from 11.0 to 11.5.  Now I am having a problem with the prompt manager application that allows customers to record an Adhoc greeting.  The playing of sound files to callers is still working.Since the CVP upgra...