About Live2 Bicycle

Live2 Bicycle · 06-03-2020

The upgrade from CVP 11.6 to 12.0 broke the CVP apps I have. I was able to use the Operations Console and deploy the apps again to get all but one working. The PromptManager app will not work. When trying to call the app using ICM I am played sound f...

Live2 Bicycle · 03-27-2018

I have a call center I just migrated that was phone only agents on Contact Center Express. On Express they were phone only agents with a logon button with the user id and password preprogrammed in to the phone service on the Cisco phone. I have migr...

Live2 Bicycle · 09-06-2017

I’ve been using CUIC for a couple months now. I’m really missing the old WebView Event viewer to get ahead of issues.Examples are when agents enter in bad Instrument extensionsAttempted to send call to agent 73014.RAD.Shameka (ID 5102) on peripheral...

Live2 Bicycle · 08-06-2017

Last week I upgraded my CVP Combo servers from 11.0 to 11.5. Now I am having a problem with the prompt manager application that allows customers to record an Adhoc greeting. The playing of sound files to callers is still working.Since the CVP upgra...

Live2 Bicycle · 07-19-2017

I migrated a customer from CTI OS to Finesse. They noticed some fields they use missing from Finesse Supervisor interface that they had in the CTI OS interface. Please see the attached jpg of the CTI OS interface. In the CTI OS interface the custome...

Live2 Bicycle · 09-13-2023

I needed to update / append / concatenate which carrier serviced every directly number in my 3 CUCM clusters. I used the below CLI run sql command to append / concatenate the carrier id to the description field that already contained the cost center ...

Live2 Bicycle · 06-12-2020

The path had changed for the prompt manager. The vendor that provided me the app had me add files to path C:\cisco\cvp\vxmlserver\applications\promptmanager\java\application\lib I had also missed a war filed called "cvpFileUpload.war. I found a co...

Live2 Bicycle · 04-07-2020

Bill yes CSCvt65104 is the defect that was open because of my TAC case. And this one CSCvt68331

Live2 Bicycle · 04-03-2020

Chris and othersDoes anyone know if using the Jabber App on a iPhone or Android as the UCCE Finesse endpoint is supported through the Expressways? I have agents where I have loaded the Jabber 12.x app on their cell and I have the TCT or BOT register...

Live2 Bicycle · 03-29-2018

I decided to implement a solution with multiple skill groups today to resolve this issue. I made all 3 agents supervisors and showed them how to reskill themselves using the reskilling web portal. In the ICM script I made an additional skill group ...

Member Since	‎04-08-2004 05:36 AM
Date Last Visited	‎02-24-2026 12:08 AM
Posts	313
Total Helpful Votes Received	69

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CVP Call Studio App Broke After Upgrade 11.6 to 12.0

Replicate Express Agent Weighting in Enterprise 11.6 but using Extension

CUIC / Web View Event Viewer Equivalent

Call Studio APP Troubleshooting

Field Difference between CTI OS and Finesse

Re: SQL Update Device Descriptions with Owner User ID?

Re: CVP Call Studio App Broke After Upgrade 11.6 to 12.0

Re: UCCE Agents

Re: UCCE Agents

Re: Replicate Express Agent Weighting in Enterprise 11.6 but using Extension