Live2 Bicycle
Level 3
Level 3
Member since ‎04-08-2004

User Statistics

  • 311 Posts
  • 3 Solutions
  • 303 Helpful votes Given
  • 69 Helpful votes Received
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User Activity

The upgrade from CVP 11.6 to 12.0 broke the CVP apps I have. I was able to use the Operations Console and deploy the apps again to get all but one working. The PromptManager app will not work. When trying to call the app using ICM I am played sound f...
I have a call center I just migrated that was phone only agents on Contact Center Express.  On Express they were phone only agents with a logon button with the user id and password preprogrammed in to the phone service on the Cisco phone. I have migr...
I’ve been using CUIC for a couple months now.  I’m really missing the old WebView Event viewer to get ahead of issues.Examples are when agents enter in bad Instrument extensionsAttempted to send call to agent 73014.RAD.Shameka (ID 5102) on peripheral...
Last week I upgraded my CVP Combo servers from 11.0 to 11.5.  Now I am having a problem with the prompt manager application that allows customers to record an Adhoc greeting.  The playing of sound files to callers is still working.Since the CVP upgra...
I migrated a customer from CTI OS to Finesse.  They noticed some fields they use missing from Finesse Supervisor interface that they had in the CTI OS interface. Please see the attached jpg of the CTI OS interface. In the CTI OS interface the custome...
Community Statistics
Member Since ‎04-08-2004 05:36 AM
Date Last Visited ‎07-11-2024 11:43 PM
Posts 311
Total Helpful Votes Received 69