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Live2 Bicycle
‎06-24-2020
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CCP Member
1 Accepted Solution
30 Helpful Vote
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Stats
Member since ‎04-08-2004
309
Posts
64
Helpful
3
Solutions

Re: CVP Call Studio App Broke After Upgrade 11.6 to 12.0

Created by in Contact Center
06-12-2020
06-12-2020
The path had changed for the prompt manager. The vendor that provided me the app had me add files to...

CVP Call Studio App Broke After Upgrade 11.6 to 12.0

Created by in Contact Center
06-03-2020
06-03-2020
The upgrade from CVP 11.6 to 12.0 broke the CVP apps I have. I was able to use the Operations Consol...

Re: UCCE Agents

Created by in Contact Center
04-07-2020
04-07-2020
Bill yes CSCvt65104 is the defect that was open because of my TAC case. And this one CSCvt68331

Re: UCCE Agents

Created by in Contact Center
04-03-2020
04-03-2020
Chris and othersDoes anyone know if using the Jabber App on a iPhone or Android as the UCCE Finesse ...

Re: Updating Value of User Variable with PV Variable UCCE 11.6

Created by in Contact Center
05-03-2018
05-03-2018
Morning Geoff and thanks for the feedback. I used a Char because it takes 1 byte of memory where as ...

Re: Replicate Express Agent Weighting in Enterprise 11.6 but using Extension

Created by in Contact Center
03-29-2018
03-29-2018
I decided to implement a solution with multiple skill groups today to resolve this issue. I made all...

Re: Replicate Express Agent Weighting in Enterprise 11.6 but using Extension

Created by in Contact Center
03-28-2018
03-28-2018
Morning Geoff, Ive read and re-read the precision queuing doc as well as watched a couple youtube vi...

Replicate Express Agent Weighting in Enterprise 11.6 but using Extension

Created by in Contact Center
03-27-2018
03-27-2018
I have a call center I just migrated that was phone only agents on Contact Center Express. On Expres...

CUIC / Web View Event Viewer Equivalent

Created by in Contact Center
09-06-2017
09-06-2017
I’ve been using CUIC for a couple months now. I’m really missing the old WebView Event viewer to get...

Re: Call Studio APP Troubleshooting

Created by in Contact Center
08-07-2017
08-07-2017
Thank you Janine for your input. I did find the CVP/VXMLServer/Tomcat/conf/context.xml file needed t...

Call Studio APP Troubleshooting

Created by in Contact Center
08-06-2017
08-06-2017
Last week I upgraded my CVP Combo servers from 11.0 to 11.5. Now I am having a problem with the prom...

Field Difference between CTI OS and Finesse

Created by in Contact Center
07-19-2017
07-19-2017
I migrated a customer from CTI OS to Finesse. They noticed some fields they use missing from Finesse...

Set Variable Node UCCE

Created by in Contact Center
07-06-2017
07-06-2017
Has anyone found a way to affect multiple user variables using one set variable node? See attached s...

Olivier,

Created by in Contact Center
03-09-2017
03-09-2017
Olivier, the calllist.txt.bak file is already pre populated with all the phone numbers that need to ...

Hi Chintan, in my mind I

Created by in Contact Center
03-09-2017
03-09-2017
Hi Chintan, in my mind I think renaming the file to activate the campaign is the easiest. I'm sure t...
Public Statistics
Date Registered ‎04-08-2004 05:36 AM
Date Last Visited ‎06-24-2020 12:06 AM
Total Messages Posted 309
Total Helpful Votes Received 64
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