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Does anyone have any experience trying to setup an agent pre-announcement with UCC Enterprise and CVP? The idea is to have an agent specific prompt played to the caller as soon as a call is transferred to an agent.
Any updates? I'm also having this same issue. I can sign up but can't verify my phone number. At first it would say "internal error" when validating the OTP, now it won't send the OTP at all:
This one has "Not Ready - Phone Working": https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_6_2/maintain_and_operate/guide/uccx_b_ccx-admin-and-operations-guide/uccx_b_ccx-admin-and-operations-guide_chapte...
