About Edward Umansky

Edward Umansky · 08-20-2024

The new Sandbox API URLs (https://api-us.webexconnect.io/v3/...) do not resolve in DNS:

Edward Umansky · 11-07-2008

Does anyone have any experience trying to setup an agent pre-announcement with UCC Enterprise and CVP? The idea is to have an agent specific prompt played to the caller as soon as a call is transferred to an agent.

Edward Umansky · 08-20-2024

Any updates? I'm also having this same issue. I can sign up but can't verify my phone number. At first it would say "internal error" when validating the OTP, now it won't send the OTP at all:

Edward Umansky · 12-12-2022

I don't know why or how, but exactly this worked for me. Adding ":443" to the address got it to use the correct certificate on my Mac.

Edward Umansky · 02-16-2022

This one has "Not Ready - Phone Working": https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_6_2/maintain_and_operate/guide/uccx_b_ccx-admin-and-operations-guide/uccx_b_ccx-admin-and-operations-guide_chapte...

Edward Umansky · 03-26-2019

Did you by chance change from IPIVR to CVP?

Edward Umansky · 03-14-2019

Did you ever get a definitive answer to this?

Member Since	‎04-27-2005 02:25 PM
Date Last Visited	‎08-27-2024 03:15 PM
Posts	325
Total Helpful Votes Received	83

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New Sandbox API URL does not resolve

Agent Pre-announcement with UCCE and CVP

Re: New Sandbox not allowing me to create account

Re: [AnyConnect] No valid certificates available for authentication

Re: Agent Status - Not Ready Phone Working

Re: Call begin/connection cleared event are not triggered in CTI Server UCCE 11.6 when caller is in queue

Re: Cisco mobile agent- pass original Calling party number to the remote phone