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Agent State Display - Can you highlight when an agent is Not Ready

Hello...

My customer is looking for a way to highlight when an agent has gone in to the "Not Ready" state...  their preference would be to change the font color to red in the supervisor desktop display in the Agents - Team State section, but they are open to ther ideas as well.  We are currently running UCCx 7.0(1) with CAD/CSD 6.6(1)

Screen shot of supevisor desktop attached

Thanks,

Craig

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Cisco Employee

Re: Agent State Display - Can you highlight when an agent is Not

I am not sure if highlighting the agents when the state is changed is possible in CSD.

However I am curious to know why is there a specific need to highlight the agent when you already see the status going to RED from GREEN during not ready state ?

Regards

Anuj

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