Where Can I find the download for the Cisco Desktop Administrator 7.5(1)? I need to reinstall this, byt can't seem to find it anywhere with in the Cisco download pages.
I know that in this version you can create the agents directly in the server with the configuration manager.Is there a way I can configure them with another way like a web interface like IPCC system 7? I need to find another way to create agents with...
Looking for the best approach in allowing frequent updates to prompts for non-administrators. I've seen posts on custom IVRs ... not sure if anything has changed in 7.x or 8.x to help facilitate this. Any info appreciated.
1) Is it ok to have these two type licenses on same UCCX server?2) What is the difference? I could not find the docCCX Advanced Quality Manager SeatsCisco Unified CCX Premium Seat(s): 753) I just applied the AQM licenses without realizing they we...
I wonder if you can use the Text to Speech functionality native to Unity to read a txt file containing string from a script IPCC.The IPCC native TTS only read certain variables but can not read variables String.ThanksLeer fonéticamente Diccionario - ...
I posted this to an older thread but haven't recieved any response...I am starting a new thread to see if someone can help me out.I am trying to get this working, but I am runnning into some issues. Enterprise manager is not installed on the uccx ...
Hello,As the title suggests, I have a QM 2.4.1 setup and in live production. I am planning on upgrading this to version 8.0.2. However, I was told by a Calabrio Engineer that I will have to upgrade to version 2.7.3 first.I am in the process of also u...
Hello, just wondering if anyone knew when UCCX 8.5 would be out? I had heard 12/17, but all I can find on the download site is ciscouccx.851voipmonser.cop.sgnAlso has anyone seen a compatability matrix? I'm wondering what version of CUCM is require...
Hi all,I have a new setup using uccx 8 and ccme 8.1 . Everything seems fine exept from randomly agents stuck to a not ready state. When trying to go to a ready state we get the following error "cannot change to the requested state from your current s...
Hi,i tried to find a way to connect the UCCX8 with my MySql database. I got the MySql JDBC Driver but i can't install this on my UCCX8 server.I use UCCX 8.0.1. Is there any way to connect mysql with UCCX8? Supported or unsupported?Thanks for all...Ch...
Dears,I have UCCE 7.2.7the security auditor requested to reset SQL sa password on AW,Rogger,and also CIM systems.is there safe procedure or action plan i can follow , what service that may be impacted and needed to recycle .?regards
I have a customer who is using QM to do their call recordings. Recordings are done at the desktop end, and transferred to the server nightly. The problem they are experiencing when the supervisor plays back a recording from the day before, about 1 in...
Has anyone setup a data source in UCCX using MySql? Our ANI database was created using MySql and the data source worked in UCCX 4.X. Now that we have upgraded to UCCX 8.X it's no longer an option. Any information is always appreciated.
