Agent stay in Ring when agent not answer

[eran moyal]

Hello,

how long agent stay in ring  when agent not answer  before forwarding to the next agent?

Is it possible to change the time?

[Gergely Szabo]

Hi,

in UCCE: check the Agent Desk Setting (in Configuration Manager) for the particular agent, "Ring no answer time".

In UCCX: check the Timeout parameter in the Select Resource step in your script.

Either way, the value on the UCCE/UCCX side must be lower than the Forward No Answer timeout in CUCM.

G.