Contact Center

Hello Everyone,Does anyone have idea about automatic windows security or anti-virus updates on AQM base and recording servers. I looked through admin guides and cannot locate any informtation. My question is does it cause any issues if I enable autom...

I'm wondering if anyone's aware of a way to get the Historical Reports tool spit out a report showing the average, or even total, number of calls to a queue by time of day? I understand that the "Contact Service Queue Activity by Interval" report wil...

Hi all. I'm trying to design a script on a trigger that will call a number, ring for 10 seconds, stop, pause for 3 seconds, and then call that number again.What I have is this:[label] KeepcallingCallcontact = Place Call (to destinationring variable, ...

In Large Deployment, as per SRND 9.X ,the number of Administration & Data Server roles is limited to 3 AW-HDS and 1 HDS-DDS or  AW-HDS-DDS per Logger side. Is it MAX 4 (3 AW-HDS & 1 HDS-DDS) can be deployed for one side of Logger?  If we need more (3...

Hi All, Is there a way to automatically route / assign a new voicemail to users and track if those voicemail has been open/responded? Thanks!-JT-

Hi,Can anyone help me out with the procedure to installing the web servers in DMZ for WIM?ThanksKishore B

I'm troubleshooting an issue with CUIC authentication failures and I'm looking for the name of the service that I need to pull logs for in RTMT that contains the LDAP authentication process.  I've perused the 'Cisco Tomcat Security Logs' but this doe...

Hi all, For UCCX deployment, is it possible to have both Finesse & Jabber voice running on a smartphone device? The goal is to treat these users as agents rather than just voice end points for end to end UCCX reporting. Thanks!-JT- 

How can I integrate UCCX with Sugar CRM ?? Any documents available or any CTI Connectors reccomented ?? Please let me know. Following are the requirements - (1) Integrate Cisco UCCX with Sugar CRM. UCCX should be able to send Phone number or other de...

                   Hi All,I have configured UCCX System version: 10.0.1.10000-50 in our Lab.When i try to upload prompt i am getting attached error.can anyone pls help on this?Regards,Mukesh

Does anybody know if there is any SocialMiner demo for showing the application to potential customers?