Contact Center

Hi,Is it possible to report on HTTP Trigger applications? The inbuilt call custom variable report in CUIC does not not show all applications configured in UCCX ( I guess the only ones with number triggers). I'm using the example webcallback scripts a...

Hi Gents,In RCD table we are getting lots of calls with RouterErrorCode 448. Any idea what could be the reason and how could we solve it. Its Request Type is Post Route and Originator type is VRU.Software Versions:CVP 8.5 with ES 6ICM 8.5.4 with no E...

Has anyone heard of a situation where CAD is auto answering calls?  The users are reporting it sporadically only when they get a off a call and a call is waiting in queue, the call will automatically connect right after they hang up the first call.  ...

I am having trouble finding out where to download the contact center software. I can only find the vmware template file. Anyone have the link of the files needed to install it?

Hi all,I have a requirement which requires all data, logs, transaction, etc that was done during the testing phase be purged/deleted before being able to rollout the system into production.Is there a proper procedure to do this? This would involved d...

Hello,So Im trying to create a UCCX script that retrieves XML information from a SharePoint site however as our SharePoint doesn't have anonymous access turned on, all users need to be first authenticated with AD before they can access anything on Sh...

So no matter how I set the Call Address in this step it still sends the CID of the person calling the application.  I want to send a very specific CID, the Trigger assigned to the application.  I set that as the Mask on the Trigger, and in the Call R...

Hi,I have successfully installed Quality Management for Cisco unified contact center express but some agents who have quality management desktop recording, calls do not get archived. I checked the logs and get the error : SQMUPLOAD1020 Database error...

 Hi we are running UCCX v9  ( standard version,  not premium ) We created a variable in a script,  ( average waitting time )   And from another server we would like to query the value of this variable I have no idea how can we do that,  ( no idea if ...

Dear Experts, I have requested to display how many caller in queue into CAD when agent is taking a call.So I configured script and layout and it displayed with proper CSQ name but PIQ value is not showing properly.It seems when it is in queue, it che...

Hi,we have an self service IVR application. Our customer wants that all calls treated in this IVR should appear as handled calls. Rigth now, these calls appear as abandon calls in the CallType Report.How can we mark this calls as handled?Regards

Hi,Is CVP 9.0.1 compatible with CUSP 8.5.2, in the CVP Hardware & Software Bill of Materials document from Cisco the CUSP 8.5.2 version is not mentioned ?