Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
I used IE 11, 10, 9 and even 8 to load the CAD-BE agent and I am getting java error. I also download the latest java and also try to use firefox.Java applcation error show:Application Error: NullPointerExceptionThanks in advance!
I would like to add the option of pressing a button to leave a voicemail while a customer is in the call queue.I am attaching my script to here, what can I do in order to allow the customers to decide to just leave a voicemail during busy times that ...
Hi,We are finding that the there are inconsistencies in the abandons figures shown for a CSQ report for 'Contact Service Queue Activity Report' and the calls that are shown in the 'Abandoned Call Detail Activity Report'.For example if I view a CSQ in...
Hello everyone, I am trying to figure out how had add in a variable or a step in one a my call centers. there is a scheduled time on Wednesdays when our call center is "closed for training" and they would like to have the option of remainin...
I've got a Call Redirect step under option 1 of a Menu. When placed outside of the menu, it works fine. When I move it under keypress 1 of the Menu, the 1 is sent along with the redirect. This results in CXN getting extra dtmf. I've worked around...
Hi guys,i have a stituation where the scheduler runs dialy at 9 am to generate reports of the previous day with no end date .The client works from 9:30 am till 6:30 pm ,but the reports always show the details from 12 pm till 6:30.It never show AM.Doe...
Hi,After the installation of CVP reporting server, I am unable to create the following CVP databases. •callback•ciscoadmin•cvp_dataWhile I looking into CiscoUnifiedCVPDB.log, I can see 329: Database not found or no system permission.ThanksSuresh
Is there anywhere that lists version compatabilities between Supervisor desktop and UCCX?Thanks in Advance,J
I am currently working on creating an XML file from stats in the CSQ's. Based upon what I have read, due to the file being updated quite often, I believe I have 3 choices:1) Write/overwrite to the customer directory (havent figured...
I've edited icd.aef, and when i do the system will not initiate the script (plays the sorry, experiencing problems prompt). If i change it back to the original, it works.Now, I've accidentally overwritten the original and it won't work. All of the st...
Hi,my customer is interesting to a solution that generates custom graphs, reports and dashboard about a small contact center (6 agents)I read: "... Unified Intelligence Center is also shipped co-resident with Unified Contact Center Express applicati...
Hi team, Is there any way we can insert bulk number of CTI ROUTE POINT's in Cisco Call Manager. I have seen the option for bulk insertion of phones.But i didn't get any option for creating bulk number of CTI Route Points.Can someone please help m...
Are there any downsides to using Trigger Redirects in scripts vs calling a subroutine?Example:Call comes in App1- MainMenuCaller presses option 1 for CS queue.At this point I can either call a subroutine that has the CS logic/schedule or I can do red...
Hi,Is there Cisco documentation on how often services should be restarted, or the entire cluster be restarted? The reason why I ask is that we have services running for 588 days since the deployment of our UCCX cluster. I have restarted various servi...
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