Guys,
I have an issue regarding the UCCX agent functions of transfeering call internally.
- Reported issue was one extension was not working
- The user did initial steps to correct the issue such as logging out of the cisco desktop agent clearing the phone and logging back in.
- The steps done by the user did not work
- I asked the user to log out and I unplugged the phone basically doing a hard restart
- After the restart I asked the user to log in again and it was working.
Any idea why the agent is going out of service everytime it transfer the call ot another agent?
Thanks,
Erik
