04-27-2022 05:56 PM
Is there a report in cuic that shows the history of skills used by agents?
04-30-2022 04:39 AM
You're likely going to need to do the dumpcfg to see what agents ahd/when it changed/etc. Unfortunately, there's no easily readable report that I'm aware of that gives you what you want as far as an audit trail.https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/icm-logger/69985-dumpcfg-icmconfig.html
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