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AgentWhisper.aef Anyone?

scott.searle
Level 1
Level 1

Does anyone have this sample script that was posted by andigan. If so could your repost it. I have been trying to get this Agent Whisper feature going, but without success.

Thanks in Advance.

1 Reply 1

Ryan Mullins
Level 1
Level 1

From Digger:

There are some caveats....

1. Agent Resource ID must be extension. If its not you will need to maintain this info in a DB, xml file, do a db lookup on CRA database, etc.

2. This will chew up two CTI ports for a call. One for the inbound caller, and then shortly for the call placed to the agent.

cheers!