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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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CRA Custom Java

I've created client.classC:\cra_skd folder contain this class file and this folder is setted ClassPath.I'm trying to create new variable in CRA script with Java type.But I'm getting an error client: Illegal Type. What's wrong?

kernel by Beginner
  • 441 Views
  • 2 replies
  • 0 Helpful votes

Changing Calling Number length

I am working with IPCC 3.1(2) and have built a script that is using the Get Call Contact Info. The calling number has a corresponding script variable named "CallingNumber". The ANI that is coming in is 10 digits in length. The script is working an...

dmenkel by Beginner
  • 389 Views
  • 1 replies
  • 0 Helpful votes

Call Redirect Step IPCCX

I have a Call Redirect step in an IPCCX script that is transferring calls to phone DNs. Everything works fine except when the call goes to a busy or non-existent extension. If that happens then the call just drops. If I debug the script it operates a...

IP IVR - http

I've to send a string like that: "http://webserverNAME/nco2oep/powerpage/ivr.asp?name=gino&var1=999888".How can I do that with the IP-IVR?Thank'you!

Using CallControlGroupID in CRA Editor

Greetings,I am building an application in the CRA EDitor and I need to have a call placed to an external number. I am trying to use the "Place Call" step which asks for the CallControlGroupId and Primary Dialog Group Id to be defined in the step. How...

jdtoth30 by Beginner
  • 373 Views
  • 1 replies
  • 0 Helpful votes

historical reports and nat

Can I have the ipcc server behind NAT router and a client on the internet (incidentally not behind nat)? I tried it to no avail. It seems to authenticate, but something else fails.I already read the document about proxy server settings and tcp port 6...

bphelps by Explorer
  • 322 Views
  • 1 replies
  • 0 Helpful votes

Cisco Agent Desktop Files and Registry

Group,Can someone tell me if this link is the correct documentation for Cisco Agent Desktop for IPCC Express?http://www.cisco.com/application/pdf/en/us/guest/products/ps427/c1225/ccmigration_09186a00801bfb3c.pdfWe are in the first phases of our VoIP ...

sperez by Beginner
  • 1084 Views
  • 1 replies
  • 0 Helpful votes

Relationship - IP Phone -> CCM -> IPCC

Hi,Does anyone out there have any good source of info on how the IP Phone interacts with IPCC Express Servers, Agent Desktops, and Cisco CallManager ? We have a situation where the Agent Phone resides in India but the Agent Desktop and IPCC server ar...

workflow popup problem

I have a script that pops up a page in explorer on an agent's desktop when an inbound call is ringing. The script passes the enterprise data subsystem one variable that has three concatenated values in it: resource id, called number, and a custom str...

bphelps by Explorer
  • 384 Views
  • 2 replies
  • 0 Helpful votes

Historical Reports - Agent Activity

I am interested in seeing the total number of outgoing calls made by each agent. My agents use their ICD extension to make these calls. However, it is not obvious what field this is detail is collected in. Any advise would be helpful.