10-23-2006 11:34 PM - edited 03-14-2019 12:12 AM
I have a Customer's call center (IPCC Ex Prem 4.0.4) where their supervisor is never at their desk.
Is there a way for the agents to see the (Ready/Not ready) states of all other agents.
Thanks for the help!
10-24-2006 05:47 AM
hi,
Not sure if you can do this within the software itself however we have a 3'rd party tool that plus in and displays all agents status on a giant plasma screen... its call checkmate..
hope this helps.
Matt
10-24-2006 12:08 PM
Will check this.. thanks
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